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I have some sort of virus on my PC, which has affected my computer in the following ways;

Google and other search engine links redirect me to random sites

I cannot run Malwarebytes Anti-Malware or Spybot SD or any other anti-spyware for the most part. When I try to run them they will run once only to disappear a few seconds into the scan. When I try to run them again I get the following message, "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access them." (I am the administrator)

A program called Windows Antivirus Pro appeared on my computer and was creating popups and changed my background image, however I think I got rid of it using a program called Stopzilla so this isn't as big an issue.

I've tried running MBAM and Spybot in safe mode and I get the same error message. Spybot usually runs before startup but it fails then also.

I am using windows xp home with service pack 3. Any help anybody can give would be greatly appreciated.

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  • Root Admin

Hello and Welcome to Malwarebytes. Please follow the directions below and post a NEW post in the HJT forum and someone will assist you as soon as they can.


Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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