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Where are preferences stored?


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Hi

Opened Malware bytes after a system crash to discover all of my preferences had disappeared. Gone. It claimed I had never even run a scan. Going through and setting the basic prefs is not a huge deal but I had all sorts of carefully configured exceptions for programs I regularly use that MB objects to. I have backups of the system. Are the Malwarebytes preferences stored somewhere that I could restore them from a backup?

Thanks for any help.

--VInny

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***This is an automated reply***

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  • Solution

Greetings,

The preferences, settings and exclusions are pretty much all stored under C:\ProgramData\Malwarebytes\MBAMService within various configuration files within subdirectories of that location.  There are also a few items stored in the registry under HKCU\Software\Malwarebytes and HKLM\Software\Malwarebytes.  I also located the file C:\Program Files\Malwarebytes\Anti-Malware\serviceconfig.json which I believe to be an additional config file, though I don't know what settings it contains.  In all likelihood however, most of what you're looking for (if not all of it) will be found in the ProgramData folder.

The majority of config files are in an encrypted format so you won't be able to read them outside of the program itself, but you should be able to create backup copies of the files in an alternate location to restore later if needed.

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