luckys_dad Posted March 24, 2018 ID:1226855 Share Posted March 24, 2018 Hi Opened Malware bytes after a system crash to discover all of my preferences had disappeared. Gone. It claimed I had never even run a scan. Going through and setting the basic prefs is not a huge deal but I had all sorts of carefully configured exceptions for programs I regularly use that MB objects to. I have backups of the system. Are the Malwarebytes preferences stored somewhere that I could restore them from a backup? Thanks for any help. --VInny Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 24, 2018 Staff ID:1226856 Share Posted March 24, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Solution exile360 Posted March 24, 2018 Solution ID:1226858 Share Posted March 24, 2018 Greetings, The preferences, settings and exclusions are pretty much all stored under C:\ProgramData\Malwarebytes\MBAMService within various configuration files within subdirectories of that location. There are also a few items stored in the registry under HKCU\Software\Malwarebytes and HKLM\Software\Malwarebytes. I also located the file C:\Program Files\Malwarebytes\Anti-Malware\serviceconfig.json which I believe to be an additional config file, though I don't know what settings it contains. In all likelihood however, most of what you're looking for (if not all of it) will be found in the ProgramData folder. The majority of config files are in an encrypted format so you won't be able to read them outside of the program itself, but you should be able to create backup copies of the files in an alternate location to restore later if needed. Link to post Share on other sites More sharing options...
luckys_dad Posted March 25, 2018 Author ID:1226963 Share Posted March 25, 2018 Hi Thanks very much for the response. I'll give it a shot. --Vinny Link to post Share on other sites More sharing options...
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