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jerrycopper

Virus False Positive? Trojan.ServStart

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This appears to be a false positive Trojan as I have two other computers that do not have this critter. It came as a popup notified me that there is an upgrade. My other computers updated but this one doesn't. 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/13/18
Scan Time: 6:41 PM
Log File: 11bab302-2718-11e8-8a1c-5435301f5f7c.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.4340
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: [deleted name]

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 243173
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 13 min, 43 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
Trojan.ServStart, C:\WINDOWS\SYSTEM32\WERFAULT.EXE, Quarantined, [136], [500192],1.0.4340

Physical Sector: 0
(No malicious items detected)


(end)

Please advise.

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Greetings,

Yes, this was confirmed a false positive recently.  Updating your database should resolve the issue, but if you can't then for now just don't quarantine the file.

To install the latest version you can try downloading it from here and installing it.  Make sure you're logged into the computer as an administrator before proceeding.

Hopefully that will allow you to perform the upgrade/get the latest version installed.

Please let us know if the issue is still unresolved.

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