Notifications for Website Blocked don't work

[nymphelav]

Hello,

When I access websites that should be blocked I don't get the pop-up notifications in the bottom right corner of the screen. I can either see that the website is completly blocked with the malwarebyes url and white background or if it's something like coin hive or other stuff I can find about it in the reports section, but only if I CHECK since the pop-up notification doesn't work hence I don't know if I am on a potentially dangerous website. 

The pop-ups worked fine in the past. I tried to restart and didn't solve. Also I've checked and I have everything from notifications settings ON. (also every protection is set to ON)

 

Thanks.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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[Firefox]

Hello and Welcome!

Let's try to get a clean install of the current version (currently version 3.3.1.2183 CU 1.0.262)

Here are the steps to Download and run the MB-Clean Tool

• Download MB-CLEAN Tool
• Please Close all open applications
• Double-click and run mb-clean-3.1.0.1031.exe
• A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes
• Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
  
  • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    
  
  
• Once the cleanup process is completed, a prompt will appear asking for a reboot:
  
  • Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
  • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    
    • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
    
    
• Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
  
  • Yes - will download, install and activate the latest version of Malwarebytes 3
  • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)
    
  
  
• NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <-
  

[nymphelav]

10 minutes ago, Firefox said:

Hello and Welcome!

Let's try to get a clean install of the current version (currently version 3.3.1.2183 CU 1.0.262)

Here are the steps to Download and run the MB-Clean Tool

• Download MB-CLEAN Tool
• Please Close all open applications
• Double-click and run mb-clean-3.1.0.1031.exe
• A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes
• Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
  • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
• Once the cleanup process is completed, a prompt will appear asking for a reboot:
  • Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
  • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
• Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
  • Yes - will download, install and activate the latest version of Malwarebytes 3
  • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)
• NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <-

 

Thanks for the reply. If I have my license purchased from a 3rd party merchant like best buy should I remove it first and then add it again after the reinstall or is it ok to leave it there? (I only got a license key which supports 3 pcs)

[Firefox]

14 hours ago, nymphelav said:

Thanks for the reply. If I have my license purchased from a 3rd party merchant like best buy should I remove it first and then add it again after the reinstall or is it ok to leave it there? (I only got a license key which supports 3 pcs)

The MB-Clean tool will preserver your license info and re-activate MB3 once it is re-installed.  You can however deactivate it first if you like... If you deactivate it manually, then you will have to re-enter your activation info.