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Sternmaster2
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Malwarebytes

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Porthos

Porthos

Posted
Posted
1 hour ago, Sternmaster2 said:

Log files should be attached now.

Thanks for the logs.

Quote

CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: BFE

The BFE service is the root cause here, so let's work on getting that fixed. Can you try the steps below please:

  1. Press Windows Key + R to bring up the run dialog
  2. In the dialog that comes up, type regedit and click Ok
    • Accept the UAC prompt if it shows up
  3. In Regedit, on the left side, double click the folders to navigate to the following path
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BFE
  4. Right click on BFE on the left side and choose Export
  5. Save the key somewhere you can access it later
  6. Right click BFE on the left side again, and choose Delete then click Yes on the popup
    • If you get an error about this, try rebooting into Safe Mode and performing all of these steps. Then reboot back to normal mode before continuing
  7. Reboot your computer
  8. Run the fixit from Microsoft again: https://support.microsoft.com/en-us/help/17613/automatically-diagnose-and-fix-problems-with-windows-firewall
  9. Reboot your computer
  10. If you're still having issues at this point, please re-run mb-check so we can get a new log
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Sternmaster2

Sternmaster2

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Thank you for the quick response.

I made it to step 8. After trying to run the fixit from Microsoft I receive an error. "Windows Firewall cannot be set as the default firewall. This problem may be occurring because of an existing Group Policy or because you are using McAfee Firewall firewall program..."

I don't think I have any other firewalls set, and I'm not sure what the Group Policy means.

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Porthos

Porthos

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Posted (edited)
21 minutes ago, Sternmaster2 said:

I had it for a while when I first got the computer, but that expired long ago.

Is it not in your Add Remove programs? If not run the Mcafee removal tool. https://www.bleepingcomputer.com/download/mcafee-consumer-products-removal-tool/

I see it is not listed as installed. So run the removal tool.

Edited by Porthos
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Sternmaster2

Sternmaster2

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You are correct, McAfee is not in my Add/Remove Programs. I did run the McAfee removal tool but I still can't the Microsoft fixit to run.

I did have WebRoot for a little while after McAfee. That's also expired now and, similar to McAfee, I ran their version of a removal tool. Still no progress.

I must have some deeper issues here. Thank you for all of your assistance, it is greatly appreciated.

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Sternmaster2

Sternmaster2

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On 2/9/2018 at 6:08 PM, Porthos said:

 @dcollins will assist with those advanced fixes just hold tight.  Now that you have done those removals please get updated logs for him to see. 

I was able to fix the issue by restoring the BFE and Windows Firewall registry items manually. For whatever reason, I could not get the Windows Fixit to work.

Now I just need to figure out how to get Windows Defender to work...

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Porthos

Porthos

Posted
Posted
2 minutes ago, Sternmaster2 said:

Yes, I found that out after doing more digging.

I now have Microsoft Security Essentials, Windows Firewall, and Malwarebytes Premium all running properly. Hopefully I'm adequately protected now.

The best defense is safe surfing and a monthly Image backup to an external drive.

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