Slow internet connection after using malwarebytes

[Ozys]

It happened months ago but I just now decided that I need some assistant here.

After resetting my laptop (not full reset but the one that keeps my files), I somehow managed to get my laptop infected with deloton. I didn't really mind at first but then I got sick of it and installed Malwarebytes. After using it, I no longer getting redirected to malicious sites but I noticed my internet has slowed significantly and sometimes get disconnected. I've been trying to solve it myself, browsing forums and other sites looking for an answer but 'til this day it's still infected. I've tried AdwCleaner, HitmanPro, ESET online scanner, and TDSS killer but still getting no result.

Thanks in advance.

[kevinf80]

Hello Ozys and welcome to Malwarebytes, Follow the instructions at this link and post the requested logs: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Thank you, Kevin

[Ozys]

Here are the files, thank you for the reply.

FRST.txt

Addition.txt

[kevinf80]

Thanks for those logs Ozys,

Continue...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.

• On the Settings tab > Protection Scroll to and make sure the following are selected: Scroll to and make sure the following are selected:

  Scan for Rootkits
  Scan within Archives

• Scroll further to Potential Threat Protection make sure the following are set as follows:

  Potentially Unwanted Programs (PUP`s)         set as :- Always detect PUP`s (recommended)
  Potentially Unwanted Modifications (PUM`s)  set as :- Alwaysdetect PUM`s (recommended)

• Click on the Scan make sure Threat Scan is selected,
  

• A Threat Scan will begin.
  

• When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  

• If asked to restart your computer to complete the removal, please do so
  

• When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  

• Wait for the prompt to restart the computer to appear, then click on Yes.
  

• After the restart once you are back at your desktop, open MBAM once more to retrieve the log.
  

To get the log from Malwarebytes do the following:

• Click on the Reports tab > from main interface.
• Double click on the Scan log which shows the Date and time of the scan just performed.
• Click Export > From export you have two options: > From export you have two options:

    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
   

• Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…
  

Next,

Reset your router, instructons available at the following link: http://setuprouter.com/networking/how-to-reset-your-router/ Follow those instructions very carefully. Next, Download and unzip DNSJumper to your Desktop, the tool is portable no installation necessary. Tool can be downloaded here: http://www.sordum.org/downloads/?dns-jumper   Right click on Dnsjumper.exe and select "Run as Administrator" to start the tool, For XP just double click to run. rom the left hand pane select "Flush DNS" From the main interface select the dropdown under "Choose a DNS Server" From the list select either "Google Public DNS" or "Open DNS" From the left hand pane select "Apply DNS" When done re-boot your system.... Let me see those logs, also tell me if there has been any improvement.... Thank you, Kevin...

fixlist.txt

[Ozys]

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/31/18
Scan Time: 6:43 PM
Log File: f603ce4e-067b-11e8-9e84-88d7f6dab22c.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3830
License: Free

-System Information-
OS: Windows 10 (Build 16299.192)
CPU: x64
File System: NTFS
User: DESKTOP-TAV5MII\Asus

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 307992
Threats Detected: 19
Threats Quarantined: 19
Time Elapsed: 14 min, 22 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 2
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\ASCTRAY.EXE, Quarantined, [1141], [380353],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\ASCSERVICE.EXE, Quarantined, [1141], [380352],1.0.3830

Module: 4
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\ASCTRAY.EXE, Quarantined, [1141], [380353],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\ASCSERVICE.EXE, Quarantined, [1141], [380352],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\OFCOMMON.DLL, Quarantined, [1141], [396386],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\OFCOMMON.DLL, Quarantined, [1141], [396386],1.0.3830

Registry Key: 4
PUP.Optional.AdvancedSystemCare, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\ASC11_SkipUac_Asus, Quarantined, [1141], [380341],1.0.3830
PUP.Optional.AdvancedSystemCare, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{A8C55C79-E84B-4468-ADA8-9C49D35BEE38}, Quarantined, [1141], [380341],1.0.3830
PUP.Optional.AdvancedSystemCare, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{A8C55C79-E84B-4468-ADA8-9C49D35BEE38}, Quarantined, [1141], [380341],1.0.3830
PUP.Optional.AdvancedSystemCare, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\AdvancedSystemCareService11, Quarantined, [1141], [380352],1.0.3830

Registry Value: 1
PUP.Optional.AdvancedSystemCare, HKU\S-1-5-21-1392491642-4207957748-534262671-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|ADVANCED SYSTEMCARE 11, Quarantined, [1141], [380353],1.0.3830

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 8
PUP.Optional.AdvancedSystemCare, C:\WINDOWS\SYSTEM32\TASKS\ASC11_SkipUac_Asus, Quarantined, [1141], [380341],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\USERS\ASUS\APPDATA\ROAMING\MICROSOFT\INTERNET EXPLORER\QUICK LAUNCH\USER PINNED\TASKBAR\Advanced SystemCare 11.lnk, Quarantined, [1141], [380340],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\MONITOR.EXE, Quarantined, [1141], [398206],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\ASCTRAY.EXE, Quarantined, [1141], [380353],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\ASCSERVICE.EXE, Quarantined, [1141], [380352],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\OFCOMMON.DLL, Quarantined, [1141], [396386],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAM FILES (X86)\IOBIT\ADVANCED SYSTEMCARE\ASC.EXE, Quarantined, [1141], [396386],1.0.3830
PUP.Optional.AdvancedSystemCare, C:\PROGRAMDATA\IOBIT\ASCDOWNLOADER\ASC\ADVANCED SYSTEMCARE.EXE, Quarantined, [1141], [396386],1.0.3830

Physical Sector: 0
(No malicious items detected)

(end)

Fixlog.txt

[Ozys]

 

I have tried using the dnsjumper, the internet problem is still there. I tried turning the dns off and still getting the same result

[kevinf80]

Run this please:

Download RogueKiller and save it on your desktop, ensure to download correct version.. RogueKiller (X86) RogueKiller (x64)   Exit all running applications. Double-click on RogueKiller.exe to launch the tool. On its first execution, RogueKiller will disply the software license (EULA), click on "Accept" to continue. If RogueKiller is unable to load, do not hesitate to try launching it several times or rename it winlogon. Click "Start Scan" to begin the analysis. This may take some time. Once the scan is complete, click the "Open TXT" button to display the scan report. Copy/Paste it's content in your next reply. Do not use the Remove Selected option until i`ve had a look at the log..   Thanks, Kevin

[Ozys]

RogueKiller V12.12.2.0 (x64) [Jan 29 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : Asus [Administrator]
Started from : C:\Users\Asus\Downloads\RogueKiller_portable64.exe
Mode : Scan -- Date : 01/31/2018 22:57:28 (Duration : 00:23:20)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 7 ¤¤¤
[PUP.Gen0] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} -> Found
[PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-1392491642-4207957748-534262671-1001\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Found
[PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-1392491642-4207957748-534262671-1001\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 192.168.1.1 0.0.0.0 ([-][])  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{4ab8980d-b275-4b54-b928-a25ad595f027} | DhcpNameServer : 192.168.1.1 0.0.0.0 ([-][])  -> Found
[PUP.HackTool] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {3C50F911-82D2-4F6B-8618-9DF0DCD98A82} : v2.27|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Public|App=C:\Program Files\KMSpico\Service_KMS.exe|Name=KMS Emulator: Service_KMS.exe| [x] -> Found
[PUP.HackTool] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {F344E88D-1246-415E-8D6B-8A6D25C752A7} : v2.27|Action=Allow|Active=TRUE|Dir=In|Protocol=17|Profile=Public|App=C:\Program Files\KMSpico\Service_KMS.exe|Name=KMS Emulator: Service_KMS.exe| [x] -> Found

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 1 ¤¤¤
[PUP.Gen0][File] C:\Windows\SECOH-QAD.exe -> Found

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUM.SearchPage][Chrome:Config] Default [SecurePrefs] : default_search_provider_data.template_url_data.keyword [google.co.id_] -> Found

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: HGST HTS541010A9E680 +++++
--- User ---
[MBR] 5498e175bb2e23432b9d01ef34ec9951
[BSP] 45e15d4453b6869bfe7d6350ffb945fc : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 500 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 1026048 | Size: 298651 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
2 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 612665344 | Size: 847 MB
3 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 614402048 | Size: 653867 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

[kevinf80]

Thanks for that log, continue:

Run RogueKiller again....   Wait for the scan to complete On completion, the results will be displayed Checkmark the following found entries: Registry :- [PUP.Gen0] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} -> Found [PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-1392491642-4207957748-534262671-1001\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve -> Found [PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-1392491642-4207957748-534262671-1001\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve -> Found [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 192.168.1.1 0.0.0.0 ([-][]) -> Found [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{4ab8980d-b275-4b54-b928-a25ad595f027} | DhcpNameServer : 192.168.1.1 0.0.0.0 ([-][]) -> Found [PUP.HackTool] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {3C50F911-82D2-4F6B-8618-9DF0DCD98A82} : v2.27|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Public|App=C:\Program Files\KMSpico\Service_KMS.exe|Name=KMS Emulator: Service_KMS.exe| [x] -> Found [PUP.HackTool] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {F344E88D-1246-415E-8D6B-8A6D25C752A7} : v2.27|Action=Allow|Active=TRUE|Dir=In|Protocol=17|Profile=Public|App=C:\Program Files\KMSpico\Service_KMS.exe|Name=KMS Emulator: Service_KMS.exe| [x] -> Found Files :- [PUP.Gen0][File] C:\Windows\SECOH-QAD.exe -> Found Web Browsers [PUM.SearchPage][Chrome:Config] Default [SecurePrefs] : default_search_provider_data.template_url_data.keyword [google.co.id_] -> Found   Leave all other "Found" entries UNChecked click on the Remove Selected button On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner) This will open the report in Notepad. Copy/paste its content in your next reply.... Also let me know if there are any remaining issues or concerns... Thank you, Kevin

 

[Ozys]

RogueKiller V12.12.2.0 (x64) [Jan 29 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : Asus [Administrator]
Started from : C:\Users\Asus\Downloads\RogueKiller_portable64.exe
Mode : Delete -- Date : 02/01/2018 06:33:01 (Duration : 00:22:15)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 7 ¤¤¤
[PUP.Gen0] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} -> Deleted
[PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-1392491642-4207957748-534262671-1001\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Replaced (http://search.msn.com/spbasic.htm)
[PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-1392491642-4207957748-534262671-1001\Software\Microsoft\Internet Explorer\Main | Search Bar : Preserve  -> Replaced (http://search.msn.com/spbasic.htm)
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 192.168.1.1 0.0.0.0 ([-][])  -> Replaced ()
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{4ab8980d-b275-4b54-b928-a25ad595f027} | DhcpNameServer : 192.168.1.1 0.0.0.0 ([-][])  -> Replaced ()
[PUP.HackTool] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {3C50F911-82D2-4F6B-8618-9DF0DCD98A82} : v2.27|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Public|App=C:\Program Files\KMSpico\Service_KMS.exe|Name=KMS Emulator: Service_KMS.exe| [x] -> Deleted
[PUP.HackTool] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {F344E88D-1246-415E-8D6B-8A6D25C752A7} : v2.27|Action=Allow|Active=TRUE|Dir=In|Protocol=17|Profile=Public|App=C:\Program Files\KMSpico\Service_KMS.exe|Name=KMS Emulator: Service_KMS.exe| [x] -> Deleted

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 1 ¤¤¤
[PUP.Gen0][File] C:\Windows\SECOH-QAD.exe -> Deleted

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUM.SearchPage][Chrome:Config] Default [SecurePrefs] : default_search_provider_data.template_url_data.keyword [google.co.id_] -> Deleted

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: HGST HTS541010A9E680 +++++
--- User ---
[MBR] 5498e175bb2e23432b9d01ef34ec9951
[BSP] 45e15d4453b6869bfe7d6350ffb945fc : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 500 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 1026048 | Size: 298651 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
2 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 612665344 | Size: 847 MB
3 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 614402048 | Size: 653867 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

[kevinf80]

Any improvement..?

[Ozys]

Yes, I can say for sure it's gotten better because it's not happening as often as it used to be, but it's not completely fixed yet

[kevinf80]

Thanks for the update, one final scan:

Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Thanks, Kevin.....

[Ozys]

There were no threats found

[Ozys]

2018-02-01 16:20:57.987    Sophos Virus Removal Tool version 2.6.1
2018-02-01 16:20:57.987    Copyright (c) 2009-2017 Sophos Limited. All rights reserved.

2018-02-01 16:20:57.987    This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2018-02-01 16:20:57.987    Windows version 6.2 SP 0.0  build 9200 SM=0x100 PT=0x1 WOW64
2018-02-01 16:20:57.987    Checking for updates...
2018-02-01 16:20:58.066    Update progress: proxy server not available
2018-02-01 16:21:12.483    Option all = no
2018-02-01 16:21:12.483    Option recurse = yes
2018-02-01 16:21:12.483    Option archive = no
2018-02-01 16:21:12.483    Option service = yes
2018-02-01 16:21:12.483    Option confirm = yes
2018-02-01 16:21:12.483    Option sxl = yes
2018-02-01 16:21:12.498    Option max-data-age = 35
2018-02-01 16:21:12.498    Option vdl-logging = yes
2018-02-01 16:21:12.498    Customer ID:    094260ca9b3af99f9d4a3909fc47a743
2018-02-01 16:21:12.498    Machine ID:    adbd4682af8d47bd89f979851145418d
2018-02-01 16:21:12.592    Component SVRTcli.exe version 2.6.1
2018-02-01 16:21:12.592    Component control.dll version 2.6.1
2018-02-01 16:21:12.592    Component SVRTservice.exe version 2.6.1
2018-02-01 16:21:12.592    Component engine\osdp.dll version 1.44.1.2286
2018-02-01 16:21:12.592    Component engine\veex.dll version 3.68.6.2286
2018-02-01 16:21:12.592    Component engine\savi.dll version 9.0.7.2286
2018-02-01 16:21:12.654    Component rkdisk.dll version 1.5.31.1
2018-02-01 16:21:12.654    Version info:    Product version    2.6.1
2018-02-01 16:21:12.654    Version info:    Detection engine    3.68.6
2018-02-01 16:21:12.654    Version info:    Detection data    5.46
2018-02-01 16:21:12.654    Version info:    Build date    11/28/2017
2018-02-01 16:21:12.654    Version info:    Data files added    443
2018-02-01 16:21:12.654    Version info:    Last successful update    (not yet updated)
2018-02-01 16:21:56.774    Downloading updates...
2018-02-01 16:21:56.775    Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
2018-02-01 16:21:56.775    Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2018-02-01 16:21:56.775    Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2018-02-01 16:21:56.775    Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
2018-02-01 16:21:56.775    Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
2018-02-01 16:21:56.775    Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
2018-02-01 16:21:56.775    Update progress: [I49502] sdds.data0910.xml: found supplement IDE547 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
2018-02-01 16:21:56.775    Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE547 LATEST path=
2018-02-01 16:21:56.775    Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE547 LATEST path=
2018-02-01 16:21:56.775    Update progress: [I49502] sdds.data0910.xml: found supplement IDE548 LATEST path= baseVersion= [included from product IDE547 LATEST path=]
2018-02-01 16:21:56.775    Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE548 LATEST path=
2018-02-01 16:21:56.775    Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE548 LATEST path=
2018-02-01 16:21:56.775    Update progress: [I49502] sdds.data0910.xml: found supplement IDE549 LATEST path= baseVersion= [included from product IDE548 LATEST path=]
2018-02-01 16:21:56.776    Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE549 LATEST path=
2018-02-01 16:21:56.776    Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE549 LATEST path=
2018-02-01 16:21:56.776    Update progress: [I49502] sdds.data0910.xml: found supplement IDE550 LATEST path= baseVersion= [included from product IDE549 LATEST path=]
2018-02-01 16:21:56.776    Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE550 LATEST path=
2018-02-01 16:21:56.776    Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE550 LATEST path=
2018-02-01 16:21:56.776    Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2018-02-01 16:21:57.050    Update progress: [I19463] Syncing product SAVIW32 LATEST path=
2018-02-01 16:21:57.050    Update progress: [I19463] Product download size 178991033 bytes
2018-02-01 16:22:03.547    Update progress: [I19463] Syncing product IDE547 LATEST path=
2018-02-01 16:22:03.547    Update progress: [I19463] Product download size 4521286 bytes
2018-02-01 16:22:06.014    Update progress: [I19463] Syncing product IDE548 LATEST path=
2018-02-01 16:22:06.014    Update progress: [I19463] Product download size 3541768 bytes
2018-02-01 16:22:09.042    Update progress: [I19463] Syncing product IDE549 LATEST path=
2018-02-01 16:22:09.042    Update progress: [I19463] Product download size 3617441 bytes
2018-02-01 16:22:10.544    Update progress: [I19463] Syncing product IDE550 LATEST path=
2018-02-01 16:22:11.026    Installing updates...
2018-02-01 16:22:11.651    Error level 1
2018-02-01 16:22:26.108    Update successful
2018-02-01 16:22:37.262    Option all = no
2018-02-01 16:22:37.262    Option recurse = yes
2018-02-01 16:22:37.262    Option archive = no
2018-02-01 16:22:37.262    Option service = yes
2018-02-01 16:22:37.262    Option confirm = yes
2018-02-01 16:22:37.262    Option sxl = yes
2018-02-01 16:22:37.262    Option max-data-age = 35
2018-02-01 16:22:37.262    Option vdl-logging = yes
2018-02-01 16:22:37.262    Customer ID:    094260ca9b3af99f9d4a3909fc47a743
2018-02-01 16:22:37.262    Machine ID:    adbd4682af8d47bd89f979851145418d
2018-02-01 16:22:37.262    Component SVRTcli.exe version 2.6.1
2018-02-01 16:22:37.262    Component control.dll version 2.6.1
2018-02-01 16:22:37.262    Component SVRTservice.exe version 2.6.1
2018-02-01 16:22:37.262    Component engine\osdp.dll version 1.44.1.2286
2018-02-01 16:22:37.262    Component engine\veex.dll version 3.68.6.2286
2018-02-01 16:22:37.262    Component engine\savi.dll version 9.0.7.2286
2018-02-01 16:22:37.262    Component rkdisk.dll version 1.5.31.1
2018-02-01 16:22:37.262    Version info:    Product version    2.6.1
2018-02-01 16:22:37.262    Version info:    Detection engine    3.68.6
2018-02-01 16:22:37.262    Version info:    Detection data    5.46
2018-02-01 16:22:37.262    Version info:    Build date    11/28/2017
2018-02-01 16:22:37.262    Version info:    Data files added    443
2018-02-01 16:22:37.262    Version info:    Last successful update    2/1/2018 11:22:26 PM

2018-02-01 18:06:48.131    Could not open C:\hiberfil.sys
2018-02-01 18:06:49.257    Could not open C:\pagefile.sys
2018-02-01 18:19:49.983    Could not open C:\swapfile.sys
2018-02-01 18:19:51.445    Could not open C:\System Volume Information\{02d07ad5-033a-11e8-b7fa-f0038cecb108}{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-02-01 18:19:51.445    Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-02-01 18:19:51.445    Could not open C:\System Volume Information\{ae3d29d0-05bd-11e8-b7fc-f0038cecb108}{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-02-01 18:19:51.445    Could not open C:\System Volume Information\{e735e840-0708-11e8-b801-f0038cecb108}{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-02-01 18:22:12.584    Could not open C:\Users\Asus\AppData\Local\Google\Chrome\User Data\Default\Current Session
2018-02-01 18:22:12.584    Could not open C:\Users\Asus\AppData\Local\Google\Chrome\User Data\Default\Current Tabs
2018-02-01 18:25:51.585    Could not check C:\Users\Asus\Documents\REAL LIFE STUFF\Ebook\2. BASIC PHYSICS\Materi\Slide Berbagai Dosen\Slide Fisika Dasar 2\11) Medan magnet EJ.ppt (corrupt)
2018-02-01 18:37:16.687    Could not open C:\Windows\System32\config\BBI
2018-02-01 18:37:16.781    Could not open C:\Windows\System32\config\RegBack\DEFAULT
2018-02-01 18:37:16.781    Could not open C:\Windows\System32\config\RegBack\SAM
2018-02-01 18:37:16.781    Could not open C:\Windows\System32\config\RegBack\SECURITY
2018-02-01 18:37:16.781    Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2018-02-01 18:37:16.781    Could not open C:\Windows\System32\config\RegBack\SYSTEM
2018-02-01 21:12:35.370    Could not check D:\backup\Ebook\2. BASIC PHYSICS\Materi\Slide Berbagai Dosen\Slide Fisika Dasar 2\11) Medan magnet EJ.ppt (corrupt)
2018-02-01 21:31:25.645    Could not open LOGICAL:0004:00000000
2018-02-01 21:31:25.646    Could not open E:\
2018-02-01 21:31:26.582    Error level 0

2018-02-01 23:21:50.443    Scan completed.
2018-02-01 23:21:50.443    

------------------------------------------------------------

[kevinf80]

That log would indicate there is no Malware or Infection on your system. What is happening now, do you still have an issue with the internet connection...?

[Ozys]

I don't get any internet lag for the day, I think it's been fixed. Thank you very much for your assistance and patience!

[kevinf80]

Thanks for the update Ozys, run the following to clean up:

Delete RogueKiller portable from your Downloads folder, also delete this folder if present: C:\ProgramData\RogueKiller Next, Uninstall Sophos AV http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/ Also delete this folder if still present: C:\ProgramData\Sophos Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks