Protection layers off - computer freezing

[Nikilet]

When I came to my computer this morning I found an mbam window telling me that one or more real time layers were turned off. There was an option to "Turn On" which I clicked and the window disappeared. But my computer was frozen. Nothing was functional -- including the start button. When I clicked on the little arrow to show hidden items in task bar it was dead. Everything totally unresponsive. So, I forced a shutdown. 

Computer booted up ok so I logged in and left it to load while I did another chore. I came back to the same situation as described above. So I again forced a shutdown. I restarted, logged in and waited this time. The mbam window about layers being off came up again. I clicked to turn on again. I opened by browser right away and had lots of trouble with it not wanting to load, not wanting to load this page, but it finally opened.

I tried clicked the arrow to show hidden task bar items and it finally opened and once again shows the mbam icon with the red triangle. I tried opening mbam but it would not open and now all buttons on the computer are frozen again so I don't know if I will be able to post this or not. I'm going to try right now and see what happens. Then, it looks like I will have to force another shutdown.

I'm going to my laptop now and hope I'm not having the same problems on that machine.

I just tried logging into one of my shopping sites and the timer went round and round and finally told me the page is unresponsive and asked if I wanted to wait or stop. I'm trying to show hidden icons and it won't open and now I'm getting a sign that microsoft windows is unresponsive and asking me if I want to end the program. HELP!

So far I'm able to retain this page and want to ad that all my taskbar icons have disappeared. Everything gone and I assume the same is probably true of my desktop.

I just clicked on the link to download FRST and it's just showing Loading ... and not doing anything. I'm fairly certain it's not going to open.

I can't download either of the tools you have instructed below so I guess I will end this now and go check the laptop.

Edited January 27, 2018 by Nikilet

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

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Thanks in advance for your patience.

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[nikhils]

Hello @Nikilet

We are working on a fix for the issue and it should be fixed soon.

Thank you.

[Nikilet]

Forgot to come back and inform you that all was well by that evening. Thanks!

[nikhils]

Thank you for letting us know. Our subsequent DB updates fixed the issue.