oldy Posted January 27, 2018 ID:1206137 Share Posted January 27, 2018 Hello, I have Malwarebytes premium installed on a Windows 10 desktop computer and a problem with Malwarebytes has just cropped up, I have a warning message on screen saying that "Real-time protection is turned off" but when I attempt to turn it on its just keeps saying "starting" my computer also is running very slowly and I keep getting a blue screen, and I find the only alternative is to force the computer to close and then restart the normal way, but that only last a short time before I get the blue screen again. Any help would be much appreciated. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 27, 2018 Staff ID:1206138 Share Posted January 27, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
nikhils Posted January 27, 2018 ID:1207628 Share Posted January 27, 2018 We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it. *** How to resolve / verify you have the fixed update package *** Update package version 1.0.3803 or higher contains the fix To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed. To verify you have this update, go to Settings -> About -> Update package version: 1.0.3803 To learn more about what happened, please go here: If you continued or new issues, please start a new thread and we'll happily look into that for you. Link to post Share on other sites More sharing options...
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