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Another "Malwarebytes is Crashing My Computer" Thread

LyleVertigo
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LyleVertigo

LyleVertigo

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Just as the title says, this morning my computer's resources are being eaten up by Malwarebytes while drivers are crashing.

Also, Malwarebytes real time protection keeps turning on and off on its own.

I thought it was a virus that managed to override the antivirus until I saw others here having the same issue.

Rollback the last update for now until the issue has been resolved.

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Malwarebytes

Malwarebytes

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LyleVertigo

LyleVertigo

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1 minute ago, BlindedByScience said:

It'd be very helpful if you could tell me how to roll back the update to the previous file...??  That is, if I can get MWB to behave.  Pretty well tanks our two separate machines this AM.

If you saved a previous version of Malwarebytes all you have to do is uninstall the current version and install a previous one, making sure you have the auto update turned off.

This issue could also be caused by the library being corrupted, so if it tries to download a new list it could cause the problems too. 

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FIXNPCS

FIXNPCS

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I have been a Malwarebytes customer for years and have never seen this happen before on such a large scale. Let's give them the benefit of the doubt and the time they need to correct this (hopefully today!). This is certainly making me look bad in front of my clients (since I recommend and install Malwarebytes on ALL my clients computers!).

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mytimbuk2

mytimbuk2

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12 minutes ago, LyleVertigo said:

Just as the title says, this morning my computer's resources are being eaten up by Malwarebytes while drivers are crashing.

Also, Malwarebytes real time protection keeps turning on and off on its own.

I thought it was a virus that managed to override the antivirus until I saw others here having the same issue.

Rollback the last update for now until the issue has been resolved.

Where do we roll back at?  I've got to resolve this, my new gaming laptop is going nuts, can't use browser, memory is going nuts on both my computer, can't connect to License Server, already ran uninstall, clean, reinstall, can't activate!  How do we roll back?

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LyleVertigo

LyleVertigo

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1 minute ago, mytimbuk2 said:

Where do we roll back at?  I've got to resolve this, my new gaming laptop is going nuts, can't use browser, memory is going nuts on both my computer, can't connect to License Server, already ran uninstall, clean, reinstall, can't activate!  How do we roll back?

Ah, then we have to just wait until they patch it.  I just closed the program for now. 

Won't have to wait long, they'll fix it today.

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TickedOff

TickedOff

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How hard can it be to roll back to previous version? Why aren't they prepared for this type of thing? Surely rolling back to previous version would be the simplest and least difficult thing to do, I'm no techie but I would absolutely have something like that ready to go with every update, just in case. Are they that stupid? :mellow:

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rosan90

rosan90

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It's worrying that they are so amateur. A release manager would have tested this stuff and would have had an immediate roll-back plan in place to get users back up and running while they take the issues offline. None of that seems to be in place as their notice put out by "Rubber Ducky" suggests they still don't know what's going on. Pure amateur.

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drb147

drb147

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I'm following this thread so hopefully will give immediate notice when this is fixed. 

Came in this morning to inaccessible computer. Did physical poweroff restart and eventually came up. Malwarebytes was chewing through memory fast. Killed it for now.

Love the product, but need to not have this kind of thing happen in the future.

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vbarytskyy

vbarytskyy

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We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

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