Real-Time Protection turned off

[Scrumpy]

I used mbam-clean-2.3.0.1001 and reinstalled Malwarebytes 3.3.1 recently due to my computer freezing and displaying random solid colors on my monitors (2) whenever I tried to do a scan. (Forcing me to restart)

I'm in the premium trial phase after installing and I'm unable to turn Web Protection on.

When I click to try, it says starting for a moment then the switch turns back off.

I sometimes get something like "Malwarebytes services stops working. The program will restart" when trying to turn on the protection.

Might be relevant: My HDD shows as 100% Disk Usage unless I end the superfetch process.

I've attached my mb-check-results.zip

Any help is very appreciated,

Thanks

 

mb-check-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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[Firefox]

Hello and Welcome!

I few things I notice while reviewing your logs briefly...

6 minutes ago, Scrumpy said:

I used mbam-clean-2.3.0.1001 and reinstalled Malwarebytes 3.3.1

That is an old version of the tool, the latest version is mb-clean-3.1.0.1031....

Your installed version is having issues, something has gone wrong, as you have a corrupt controllers version "controllers_version" : "1.0.0", so I will give you instructions below on how to re-install...

10 minutes ago, Scrumpy said:

My HDD shows as 100% Disk Usage unless I end the superfetch process.

You really need to make some space on your drive to give it some breathing room.  Look at deleting old files you no longer need to free up some space.

Your hosts file has entries there for adobe that do not belong there, normally done for pirating software, just thought you should be aware of that.

Now below are the instructions I would like you to follow to get a clean reinstall of Malwarebytes, that hopefully will help correct the issues. (if it does not correct your issue please provide us with a clean set of diagnostic logs)

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.3.1.2183 CU 1.0.262) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox