Real-Time Web Protection Disabled

[Doirse]

A few days ago a notice popped up saying my real-time web protection is disabled, and would not start.  I downloaded the latest version and it worked for a few hours, then I got the same notice.  I have tried restarting and reinstalling, but neither worked.

The MB-check results are attached.

mb-check-results.zip

[Porthos]

18 minutes ago, Doirse said:

I have tried restarting and reinstalling, but neither worked.

Could you do the clean install instead with the following tool. 

We have another tool called MB-Clean which will automate the whole process for you.

The clean removal tool will backup your license information and then re-enter the license to the new install.

 

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

Also...

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
 

• C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
• C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
  C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
• C:\Windows\system32\Drivers\farflt.sys
• C:\Windows\System32\drivers\mbae64.sys
• C:\Windows\System32\drivers\mbam.sys
• C:\Windows\System32\drivers\MBAMChameleon.sys
• C:\Windows\System32\drivers\MBAMSwissArmy.sys
• C:\Windows\System32\drivers\mwac.sys

 

Also please exclude the following folders too: (The complete folder)

• C:\Program Files\Malwarebytes\Anti-Malware
• C:\ProgramData\Malwarebytes\MBAMService

 

[Doirse]

Thanks.  I reinstalled using the tool, and so far it seems to be working.  I also added all of the files and folders to my anti-virus exclusion list.  Fingers crossed...

[Porthos]

1 minute ago, Doirse said:

Thanks.  I reinstalled using the tool, and so far it seems to be working.  I also added all of the files and folders to my anti-virus exclusion list.  Fingers crossed...

Thanks for the update and your continued support of Malwarebytes.

 

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