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Windows process manager *32 -- wibzmsa *32

karltwallin
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karltwallin

karltwallin

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I was browsing for a resolution to a virus I have and came across a thread here  where someone was assisted with almost exactly the same situation as me. I have gotten to the point where I was trying to follow along and he was inserting a flash drive with FRST64 and his fixlist.txt into it then realized that his fixlog.txt was translated to a fixlist.txt; so therefore I was unable to progress any further with my issue. Is there any way you'd be willing to help me out? the only difference between the two is my windows process manager is named differently idk if that makes a difference mine is named wibamsa.exe *32 and runs in tandem with a process called tibaerk.exe *32 which is titles as a print driver host. I would appreciate any help you could provide im at my wits end here

Fixlog.txt

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kevinf80

kevinf80

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Hello karltwallin and welcome to Malwarebytes,

Run the following on the sick PC and post both logs..

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Let me see those logs, also do you have access to a clean PC and USB flash drive 4GB or over..

Thanks,

Kevin

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karltwallin

karltwallin

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Hello Kevin,

Thank you so so much for a quick reply! This has been stressing me out all morning with no resolution thus far. I do have access to a clean computer as well as the 4gb drive. I have already run the FRST64 bit tool and will upload my frst.txt as well as the addition.txt. If you need anything else I am here eager to help in any way I can thank you so much again for your quick reply!

FRST.txt

Addition.txt

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kevinf80

kevinf80

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Thanks for those logs, they confirm smartservice infection.. Continue as follows:

Plug USB Flash Drive into spare PC, navigate to that drive and Right click on it directly, select > Format. The quick option is adequate.

When the format completes download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Do NOT plug the Flash drive into the sick PC until booted to the Recovery Environment

If you are using Vista or Windows 7 enter System Recovery Options as follows.

Enter System Recovery Options I give two methods, use whichever is convenient for you.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select Your Country as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.


To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select Your Country as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you may get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
 
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Thanks,

Kevin

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kevinf80

kevinf80

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Leave your sick PC in recovery environment for now.... 

From your spare PC Save the attached file fixlist.txt to your flash drive, same place as FRST.

Plug Flashdrive back into Sick PC, Run System Recovery Options as you did to get the log.

Run FRST and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Next,

Boot sick PC back to Normal mode....

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin...

fixlist.txt

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karltwallin

karltwallin

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Hello Kevin,

I am finished with rebooting my PC and it seems to have taken some effect. The two mentioned processes in the title have ceased to exist. This is a HUGE relief. I attached the log file that it created and am moving forward with the rest of your instructions (doing malwarebytez scan now). I just wanted to say again THANK YOU! I keep you posted as I complete the following steps.

Fixlog.txt

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kevinf80

kevinf80

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Do not worry about donations, but it will accept any denomination... Its nearly 23:30 local time for me and i`ve got an early start in the morning. I believe the majority of the infection is gone, the remaining scans should remove any remnants that may exist....

One other scan when all others finish is a final with FRST, just to confirm your system is clean...

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"


I`ll catch up tomorrow.......:)

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karltwallin

karltwallin

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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/9/18
Scan Time: 3:10 PM
Log File: 490ee93f-f592-11e7-b914-d43d7e55a54b.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.212
Update Package Version: 1.0.3661
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Computadora-PC\Computadora

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 281005
Threats Detected: 4
Threats Quarantined: 4
Time Elapsed: 7 min, 34 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 4
PUP.Optional.ChromeSearchClub.ChrPRST, C:\USERS\COMPUTADORA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, Replaced, [15191], [475079],1.0.3661
PUP.Optional.ChromeSearchClub.ChrPRST, C:\DOCUMENTS AND SETTINGS\ALL USERS\NTUSER.POL, Quarantined, [15191], [-1],0.0.0
PUP.Optional.ChromeSearchClub.ChrPRST, C:\PROGRAMDATA\NTUSER.POL, Quarantined, [15191], [-1],0.0.0
PUP.Optional.ChromeSearchClub.ChrPRST, C:\USERS\COMPUTADORA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, Replaced, [15191], [475079],1.0.3661

Physical Sector: 0
(No malicious items detected)


(end)



 

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karltwallin

karltwallin

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# AdwCleaner 7.0.6.0 - Logfile created on Tue Jan 09 23:27:12 2018
# Updated on 2017/21/12 by Malwarebytes 
# Database: 01-08-2018.1
# Running on Windows 7 Professional (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.AdvancedSystemCare, [Key] - HKLM\SOFTWARE\Classes\Interface\{BA935377-E17C-4475-B1BF-DE3110613A99}
PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Interface\{E7BC34A1-BA86-11CF-84B1-CBC2DA68BF6C}


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [6171 B] - [2018/1/9 21:29:5]
C:/AdwCleaner/AdwCleaner[S0].txt - [7406 B] - [2018/1/9 21:28:10]


########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt ##########

Right on, I really appreciate it and I think this is something I can take from here! Thanks again!

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karltwallin

karltwallin

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---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Tue Jan 09 15:38:58 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jan 09 15:42:50 2018


Return code: 0 (0x0)
 

Edited by karltwallin
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kevinf80

kevinf80

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Run one more scan with FRST, make sure there are no remnants of the infection left on your system...

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"


Thanks,

Kevin..

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kevinf80

kevinf80

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Thanks for those logs, run this and post the produced log..

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Let me know if there are any remaining issues or concerns..

 

fixlist.txt

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kevinf80

kevinf80

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Thanks for that log, if no remaining issues or concerns you should be good to go. Run the following to clean up:

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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kevinf80

kevinf80

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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