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Windows Process Manager (32 bit)

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I downloaded an english patch for one of my games and didn't realize that it contained a virus. I now have Windows Process Manager (32 bit) in my task manager taking up tons of CPU and weird processes named atbpwgesvc.exe located in my system32 folder and wont end when i try to click on end task. I tried a google search of atbpwgesvc but nothing came up. I was looking at my FRST text file and noticed that it belonged to TOSHIBA CORPORATION, so I'm not sure whether this is a virus or not, but I know for sure igfxmtc.exe (32 bit) is. This also wont end when i try to click on end task. igfxmtc.exe is located in my local folder under appdata.

Looking at my Local folder I also see a cgsvlna, igfxmtc, and vsdtphx folder that I can't open because it says Access Denied. When I try and give myself permission under the security tab, it also says the same thing. I have tried to boot up in safe mode but everything still launches for some reason and I cannot delete the folders in safe mode. The virus first came with tons of adware and stuff but I managed to kill it off with a scan from antimalwarebytes, but for some reason these viruses aren't getting deleted. I have tried using FileAssassin, Unlocker, Zemana Antimalware, Adware Cleaner, RogueKiller, and Malwarebytes Anti-Root Kit.







Windows Process Manager.png

Edited by Xabarax
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Hello Xabarax and welcome to Malwarebytes,

You have definite smartservice infection active on your system, see if the following will run....

If MBAR runs successfully, post the two produced logs, they will be in the MBAR folder... mbar-log.txt and system-log.txt

If MBAR is not successful do you have a USB flash drive value  4GB or above, also access to a spare clean PC..

Thank you,



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Run  FRST again,  copy/paste the following script inside the text area. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.


CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
CMD: fltmc instances
CMD: dir /a:-d /o:d C:\windows\system32\drivers

Do you have a USB Flash drive with a value < 4GB, also do you have access to another PC.

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The Flash drive should be 4GB or above, I want you to Format that drive on your spare PC...


On the same PC download FRST from here: https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  save that to your Flash drive.

Also save to the same Flash drive the attached file (fixlist.txt) Do not plug that flash drive into the sick PC until it is booted to the Recovery Environment...


We now need to access the Recovery Environment so that we can run a scan with FRST....

To enter the Recovery Environment with Windows 10, follow the instructions in This Tutorial on TenForums
Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out This Tutorial on TenForums.

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

user posted image

From that window select "Troubleshoot"

user posted image

From the next window select "Advance Options"

user posted image

From that Window select "Command Prompt"

Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open......

Continue with the following:
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" or "My PC" and find your flash drive letter and close the notepad.
  • In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Fix button.
  • It will make a log (Fixlog.txt) on the flash drive. Please copy and paste it to your reply.


Boot system back to Normal mode.....

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Let me see those logs in your reply...

Thank you,



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Thanks for those logs, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.


Open Malwarebytes Anti-Malware.
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.

To get the log from Malwarebytes do the following:
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs, also tell me if there are any remaining issues or concerns....

Thank you,



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Thanks for helping btw. There is also a weird desktop.ini that opens up everytime I start up my desktop. Let me go find out what it says 




Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Sat Dec 16 17:37:35 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Interactive Graphical Mode

Results Summary:
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Dec 16 17:39:11 2017

Return code: 0 (0x0)





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This is what it says. It is located in my startup folder. I also had tons of desktop.ini's lying around everywhere (my first startup after getting the virus had a desktop.ini on the desktop that I deleted) and I have deleted some of them but there are probably some hiding somewhere that I don't know.


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Desktop.ini is a file that determines the way a folder is displayed by Windows. These files can be found in any folder on your computer, as long as that folder has a custom appearance set for it. Desktop.ini files control things like the icon used for that folder and its localized name. They only show their presence when the option to "Hide Files and Folders" is changed to "Unhide"

It is possible to delete desktop.ini files, if a change is made to the concerning folder's layout it will be regenerated automatically. Since deleting system files is not generally advised, a better option is usually to hide system files/folders instead.

The following link shows how to show hidden files/folders, to rehide just reverse the show option: https://support.microsoft.com/en-gb/help/14201/windows-show-hidden-files
Unless you have any issues or concerns run the following to clean up, it should also re-hide system files/folders:
Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection

Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…


Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.



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