Think I'm infected.

[jthomas666]

Boot sequence takes waay too long, and once the Windows desktop comes up it takes even longer for the various tray icons to load (including Malwarebytes).

Any help will be greatly appreciated.

malwarebytes.txt

Addition.txt

FRST.txt

[kevinf80]

Hello jthomas666 and welcome to Malwarebytes,

The primary log from FRST "FRST,txt" is not complete, the majority of the log is missing. Can you re-post that log, logs are saved here: C:\FRST\Logs

Thank you,

Kevin..

[jthomas666]

Don't know what happened, but that was all there was in the file, so I ran FRST again.

FRST.txt

[kevinf80]

Hello jthomas66

Thanks for that log, continue a follows:

Spybot S&D is disabled and outdated, it may still cause problems when we try to remove entries from your  system, we need to remove it...

Disable Spybots Teatimer: http://www.malwarehelp.org/how-to-enabledisable-spybot-teatimer.html

Uninstall Spybot S&D: https://www.safer-networking.org/faq/how-to-uninstall-2/

Next,

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply, also tell me if there are any remaining issues or concerns... Thank you, Kevin...

fixlist.txt

[jthomas666]

1. teatimer wasn't running.  

2. uninstalled S&D w/o incident

3. ran frst w/ attached fixlist.  freed up a ridiculous amount of HD space.

4. got confused, ran MSRT next.  During the scan it said that 11 infected files were found, but none show up in the report.

5. went back and ran adwcleaner. Nothing found.

 

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.54, November 2017 (build 5.54.14383.1)
Started On Fri Nov 24 13:58:30 2017

Engine: 1.1.14306.0
Signatures: 1.257.0.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Nov 24 14:19:32 2017

Return code: 0 (0x0)
 

Fixlog.txt

AdwCleaner[S8].txt

[kevinf80]

Thanks for those logs, what is happening with your PC now, any odd or erratic behavior. Any remaining issues or concerns...?

[jthomas666]

It appears to be running better--startup goes a bit faster, at any rate. 

What exactly was the problem(s) that you saw?

[kevinf80]

Yes we catch Trojan with FRST, whatever its intentions or payload it does not appear to have progress any further than being deployed on your system:

https://www.herdprotect.com/vsdel.exe-c7253b1818e53f2383042be11a7a353905414caa.aspx

I would still like you to run AV scan to ensure we have not missed any other remnants of the infection...

Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Let me see that log in your reply, Thank you, Kevin

[jthomas666]

Trouble running Sophos.  It installs and launches ok, but if i don't do anything on the computer while it's running, after a while the computer goes into sleep mode and won't come out of it.  This is an older PC, w/ only 8gb of ram.

[kevinf80]

Ok, leave Sophos, run this instead...

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

 

[jthomas666]

Ran the program for a Quick Scan.

 

During the scan, it identified 12 infected files. But when the scan finished, it said that no infected files were found.

 

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.54, November 2017 (build 5.54.14383.1)
Started On Sat Nov 25 12:56:30 2017

Engine: 1.1.14306.0
Signatures: 1.257.0.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report

[kevinf80]

run again but choose full scan...

[jthomas666]

9 and a half hours later, it's still running.

512 infected files, but than number hasn't changed in the past 5 hours.

[kevinf80]

Yes full scan is very through and can take several hours to complete, it is very well worth letting it complete.

[jthomas666]

Was still running when I went to bed.  At that point, it said that 514 files were infected.  I was finished when I got up--it said that no infections were found. Kind of confusing.

 

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.54, November 2017 (build 5.54.14383.1)
Started On Sat Nov 25 14:24:44 2017

Engine: 1.1.14306.0
Signatures: 1.257.0.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
 

 

[kevinf80]

Not really sure why MSRT should respond that way, the final log is "No Infection Found" which is a better result... Unless you have any remaining issues or concerns run the following to clean up....

Uninstall Sophos AV http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/ Also delete this folder if still present: C:\ProgramData\Sophos Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!