Berna Posted November 21, 2017 ID:1185320 Share Posted November 21, 2017 I've clicked on Current and closed/restarted Malwarebytes several times now, but I still get the error. Here's the latest report. report.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 21, 2017 Root Admin ID:1185321 Share Posted November 21, 2017 Hello @Berna - I'm sorry to hear you're continuing to have issues with the Web Protection module. Please follow the directions from this link and run the MB-Check program and other programs as requested and we'll review and see why you're computer is still having an issue. Thank you Ron Link to post Share on other sites More sharing options...
Berna Posted November 21, 2017 Author ID:1185322 Share Posted November 21, 2017 Hi Ron, here are the results of the check. mb-check-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 21, 2017 Root Admin ID:1185325 Share Posted November 21, 2017 I'm sorry Berna, I gave you the wrong link. I want to get the FRST and ADDITIONS.TXT logs too please. If you can follow the directions from here that will help me. Ron Link to post Share on other sites More sharing options...
Berna Posted November 21, 2017 Author ID:1185327 Share Posted November 21, 2017 Hi Ron, here are the new results. mb-check-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 21, 2017 Root Admin ID:1185330 Share Posted November 21, 2017 You have a couple minor issues in the logs. Let's see if some general cleanup will correct the issue. I know in the past we did have an issue with the F-Secure program but that should no longer be. Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Ron Link to post Share on other sites More sharing options...
Berna Posted November 21, 2017 Author ID:1185404 Share Posted November 21, 2017 Hi Ron, Looks like the fix worked, thank you! Here is the fix log. Kind regards, Berna Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 21, 2017 Root Admin ID:1185576 Share Posted November 21, 2017 Great, glad that worked for you @Berna I'll go ahead then and close your topic, but if you do need further assistance in the future please let us know. Take care Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 21, 2017 Root Admin ID:1185577 Share Posted November 21, 2017 Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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