Anne__Burns Posted October 19, 2017 ID:1174016 Share Posted October 19, 2017 FYI- The first link failed so I needed to scan through the premium software and it showed no bad files. Also, I use Avast anti-viral FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Aura Posted October 19, 2017 ID:1174109 Share Posted October 19, 2017 Hi Anne__Burns My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state. As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry! If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off; Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely goneThis being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread This being said, it's time to clean-up some malware, so let's get started, shall we? What issue are you having? Do you think you're infected? If so, why? Link to post Share on other sites More sharing options...
Anne__Burns Posted October 20, 2017 Author ID:1174341 Share Posted October 20, 2017 Hello Yoan, What a pretty name. Does it have a special meaning? I look forward to working with you as well. My laptop has been acting peculiar lately. I have never been hacked so far. so I really don't know what to look for. The expression better safe than sorry is why I am here now. Anne Link to post Share on other sites More sharing options...
Aura Posted October 20, 2017 ID:1174424 Share Posted October 20, 2017 No special meaning Basically my mom wanted my name not to have any "nicknames", such as Max for Maxime, Matt for Matthew, etc. She didn't thought of "Yo" for "Yoan" though As for your logs, I do not see any traces of infection/malware in them Link to post Share on other sites More sharing options...
Anne__Burns Posted October 21, 2017 Author ID:1174825 Share Posted October 21, 2017 (edited) Thanks Yoan, I guess my machine ia acting persnickety. It's good to know it's clean.. BTW, my machine has been running at a glacial pace. Would you please help me? Edited October 21, 2017 by Anne__Burns Link to post Share on other sites More sharing options...
Aura Posted October 21, 2017 ID:1174852 Share Posted October 21, 2017 If you need assistance with overall slowness of your system, you're better off starting a thread in the General Windows PC Help section https://forums.malwarebytes.com/forum/6-general-windows-pc-help/ Link to post Share on other sites More sharing options...
Anne__Burns Posted October 21, 2017 Author ID:1174853 Share Posted October 21, 2017 Thanks! Link to post Share on other sites More sharing options...
Aura Posted October 21, 2017 ID:1174855 Share Posted October 21, 2017 No problem Anne, you're welcome. Stay safe Link to post Share on other sites More sharing options...
Aura Posted October 21, 2017 ID:1174856 Share Posted October 21, 2017 Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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