Home Antivirus 2010

[jhosk]

My computer is infected with Home Antivirus 2010. Malwarebytes gets shut down a few seconds into a quick scan, and I have tried several methods so far, and basically every program is being blocked from running, or not working properly. RootRepeal will not scan my files, I select C: and hit Scan, and it says "Could not read the boot sector. Try adjusting the Disk Access Level in the Options dialog". This message continues to appear even after I raised the Disk Access Level to High Level. I also installed HijackThis, SUPERAntiSpyware, and ComboFix, but none of them open when I attempt to run them on the affected computer. I have attempted the renaming process that was suggested to another user on these forums for combofix.exe (renamed to Combo-Fix.exe while downloading, saved to desktop). It appears to be running for a few seconds, but then goes away and never creates a log. I have also tried renaming mbam.exe to several different names, and renamed it from .exe to other extensions(.bat, .scr, etc..) and it still begins a Quick Scan (or a Full Scan) and just shuts down 3 to 4 seconds in. It can no longer be run after it shuts down, unless I reinstall it. After it gets shut down, when I try to run it, the error message that appears is "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". I am obviously using an unaffected computer to research ways to fix my issue, since I can't do much of anything on that computer, and most sites are blocked. Thanks for your help.

[AdvancedSetup]

Please let me know if you still need help with this.

[jhosk]

Yep I am still struggling with it, I have been looking at some of the other posts and I'm seeing a lot of people with a similar issue. I can tell you that I have already gone through the ComboFix.exe suggestion, where it is renamed to Combo-Fix.exe before downloading, and saved to my desktop. It appears to be running(a small box, with a progress bar, which is green blocks in regular mode, and a solid blue bar when I run it in Safe Mode), and then it just goes away and no log is created.

[AdvancedSetup]

Please download and burn the following. Use a friends or work computer if you have to.

Avira AntiVir Rescue System

Requires access to a working computer with a CD/DVD burner to create a bootable CD.

• Download the
  Avira AntiVir Rescue System
  from
  here
• Place a blank CD in your burner and double-click on the downloaded file named
  rescue_system-common-en.exe
  
  
• If the above link does not work please try this one:
  here
  
  
• The program will automatically burn the CD for you.
  
  
• Place the burned CD into the affected computer and start the computer from this CD.
  
  
• On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
  
  
• Click on the
  Configuration
  button.
  
  
  • Select
    Scan all files
  • Select
    Try to repair infected files
    and
    Rename files, if they cannot be removed
    
    
  • Select
    Scan for dialers
    
    
  • Select
    Scan for joke programs (Jokes)
    
    
  • Select
    Scan for games
    
    
  • Select
    Scan for spyware (SPR)
    
    
  [*]
  Click on
  Virus scanner
  [*]
  Click on
  Start scanner
  at the bottom of the screen
  [*]
  Currently the program does not support saving a log. Write down the amount of items for Records, Suspect files, and Warnings

The Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore and is updated several times a day so that the most recent security updates are always available.

Possible solutions to Screen Resolution and other issues

1. Please see the post
   here
   if you're unable to view the entire screen of Avira.
2. You can also review this one
   Fixed Rescue CD Resolution Probs with Dell Video
   
   
3. Currently only the German keyboard is supported.
   Command Line not working
   English keyboards require work arounds.
   
   
4. Some computers attempt to mount the floppy even though they don't have one. You may need to go in to the BIOS and disable the floppy drive in order to mount your hard drive for scanning.
   
   

[AdvancedSetup]

Please post a status update on this.

Thanks

[AdvancedSetup]

Just checking back to see if you were able to run this yet or not. Please post a status update on this so I know where you're at.

Thanks.

[AdvancedSetup]

Are you still here with us?

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.