BlueScreen - Help!

[gabrielle4852]

Hi everyone, I ignored my bluescreen for a while since it only did it on start up or shut down occationally and I mean every 4-5months or so for a few days now it finally decided to do it when I was just browsing online I know what the error is but no idea how to fix it here is the blue screen logs from today please help! I also included some information on when I've had blue screens.

 

HELP!

 

WER-63211-0.sysdata.zip

082017-20826-01.dmp

[gabrielle4852]

Driver IRQL Not Less or Equal rtwlane.sys is the named driver that causes it. If that helps?

[usasma]

rtwlane.sys is a Realtek WiFi networking driver - so the place to start looking is with networking stuff.
The Driver IRQL Not Less or Equal error is most often a software error (this doesn't rule out hardware, it's just that we'll start by looking at the software first)
So, start by:
- downloading the most recent, W10 compatible version of this driver from the support site of the manufacturer of the system.  If the card was installed later on, then please use this link:   http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=21&PFid=62&Level=5&Conn=4&DownTypeID=3&GetDown=false
- uninstall the current software for this device from Control Panel...Programs and Features
- install the freshly downloaded software and monitor for further BSOD's.

The lone dump file doesn't contain a lot of useful information, but I will post it at the bottom of this post just for your information.
Depending on what the above does for you, and what the below reports show (if needed), then we'd move on from there if it's necessary.


If this doesn't fix things, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum):  https://forums.malwarebytes.org/topic/170037-blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Aug 20 06:46:46.879 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082017-20826-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23864.amd64fre.win7sp1_ldr.170707-0600
System Uptime:0 days 0:00:26.471
Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+260 )
BugCheck D1, {16c, 2, 0, fffff880050e6be3}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 000000000000016c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880050e6be3, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: X64_0xD1_nt!KiPageFault+260
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:
**************************Sun Aug 20 06:46:46.879 2017 (UTC - 4:00)**************************
amdsata.sys                        Thu Mar 18 20:45:17 2010 (4BA2C91D)
amdxata.sys                        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
amdide64.sys                       Tue Dec  4 04:49:28 2012 (50BDC728)
amd_sata.sys                       Sun Mar 29 22:38:26 2015 (5518B722)
amd_xata.sys                       Sun Mar 29 22:38:28 2015 (5518B724)
amdkmpfd.sys                       Thu Apr 23 14:18:34 2015 (5539377A)
aswRvrt.sys                        Mon Jun 19 18:37:16 2017 (5948521C)
aswVmm.sys                         Thu Jun 29 10:44:20 2017 (59551244)
aswbuniva.sys                      Tue Jul 11 07:34:08 2017 (5964B7B0)
aswbidsha.sys                      Tue Jul 11 07:34:09 2017 (5964B7B1)
aswbloga.sys                       Tue Jul 11 07:34:11 2017 (5964B7B3)
 

http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=amdide64.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 

[gabrielle4852]

I run windows 7 so not sure about the windows 10 compatible thing (just want to check), and I did update my drivers before few months ago and it didn't fix the issue itself. This is what I use to update my drivers I haven't done it for a while so I will do this after your next reply if needed.

[gabrielle4852]

Sorry, I'm okay with computers but somethings may need added explaining my system is also 64 bit. also which ones would I download? 1 or 2

 

[usasma]

We're here to help, but at times we may omit detailed explanations.
Feel free to ask for clarification if our explanations aren't sufficient.

Don't worry about the W10 thing - it was an assumption that I made before I ran the memory dump.
It should read:

 

rtwlane.sys is a Realtek WiFi networking driver - so the place to start looking is with networking stuff.
The Driver IRQL Not Less or Equal error is most often a software error (this doesn't rule out hardware, it's just that we'll start by looking at the software first)
So, start by:
- downloading the most recent, W7 compatible version of this driver from the support site of the manufacturer of the system.  If the card was installed later on, then please use this link:   http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=21&PFid=62&Level=5&Conn=4&DownTypeID=3&GetDown=false
- uninstall the current software for this device from Control Panel...Programs and Features
- install the freshly downloaded software and monitor for further BSOD's.

 

Download #2 - as it's the WiFi driver (aka WLAN = Wireless LAN)
But, it won't hurt to install #1 also - just in case the BlueTooth drivers need updating
 

[gabrielle4852]

Hi, thanks for the reply I downloaded both I was wondering how I install them from the zip files. (images below) I opened the Windows 7 64 bit folder but unsure on what to run. (sorry)

Images below to help.

[gabrielle4852]

Sorry had a dumb moment, extracted the files, so I go to both folders and run the "application" correct?

Again sorry never updated drivers like this before.

 

[usasma]

If it has an application like "Setup", then that's what to do.
If it doesn't have an application, then the following is how:

Extract the ZIP file into a regular folder somewhere where you'll remember it (I put them all in the Downloads folder)
Locate the device in Device Manager (they should be in the "Network Adapters" category).
Right click on it and select "Update driver"
Then select "Browse my computer for driver software" (or something similar, I haven't worked w/Win7 in quite a while)
In the next window it'll let you browse to the location of the driver software
Point it to the folder that you extracted the ZIP files from.  Make sure that the checkbox for include sub-folders is checked.  Then click "Next" and follow the prompts.

Here's a link from Acer that describes the procedure for W7:  https://scandic.answers.acer.com/app/answers/detail/a_id/14352/~/manual-installation-of-a-downloaded-driver-in-windows-vista-or-7

If you have a problem, you can use Alt and PrtScrn to take a screenshot of the active Window
Then open MSPaint and paste it in there and save it.  Then upload it with your next post.
 

Edited August 21, 2017 by usasma

[gabrielle4852]

Hi, no longer need help I did the instructions but it turns out it was the wrong driver you recommended  for my card. So it just became a blue screen mess, my dad looked at my machine in safe mode, and tried to fix it for a few hours himself, (he's built pcs, and is a engineer but didn't have time to fix my machine which is why I came here, so having tried nearly everything, system restore failed, so I said to just remove everything and reinstall Windows, and start all over, it's not that bad since I have all my files and things backed up. 

[gabrielle4852]

Hiya, wanted to update you I did a clean install of everything, windows, graphics drivers, so my machine has no issues, and we decided to keep the wireless package uninstalled since I have my ether net cable. So you can close this thread. Sorry if I wasted your time.

[usasma]

You haven't wasted my time.  Each and every post is both an opportunity for us to improve our knowledge of PC's, and an opportunity for others to learn from what we've done.

I'm glad that you got it fixed and it's working well for you.  Good luck!