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usasma

BSOD Kernel Dump Expert
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About usasma

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    BSOD Kernel Dump Expert

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    http://www.carrona.org/

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    At home in front of my computer
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    Computers - naturally! :0)

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  1. Although Windows Updates seems fully updated, please check manually to ensure that you have ALL available Windows Updates BIOS/UEFI version 0807 dates from 2017. Please visit the Asus support site for your motherboard to see if there's a more recent stable version available. If so, please install it. While you're at the Asus support site, update your chipset drivers and any other drivers/utilities that have updates available. 2 of the 4 memory dumps blame networking - with mwac.sys being shown in the stack text just prior to the crash. MWAC stands for Malwarebytes Web Access Control - so Porthos' suggestion is a good next step. Disabling web protection will likely stop the BSOD's - but may not solve your problem. I've seen this sort of behavior when another driver interferes with the mwac.sys driver. The most memorable one was BitDefender (a couple of years back) and it took a lot of work to identify and then get the BitDefender driver repaired by the developer. So, the next step is to esure tht you have the latest, fully updated version of BitDefender installed. The BitDefender driver in the memory dump dates from 2018 If it still crashes (with MBAM web protection enabled), then the next test would be to completely uninstall BitDefender to see if that fixes the problem. There are also several other older, networking related drivers that could also contribute to this. Please update these older drivers to the latest, Windows 10 compatible version. If unable to find an update, please uninstall the program that is responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!!!: PxHlpa64.sys Tue Apr 24 13:26:29 2012 (4F96E245) Sonic CD/DVD driver (used by many different CD/DVD programs) http://www.carrona.org/pxhelp20.html lists some of the programs that it's used in. https://www.sysnative.com/drivers/driver.php?id=PxHlpa64.sys lgcoretemp.sys Tue Jun 9 12:52:10 2015 (557719BA) Logitech Gaming Software driver http://support.logitech.com/en_gb/software/lgs https://www.sysnative.com/drivers/driver.php?id=lgcoretemp.sys tap0901.sys Thu Apr 21 05:10:05 2016 (571898ED) TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO http://openvpn.net/index.php/open-source/downloads.html or http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692 Requires registration https://www.sysnative.com/drivers/driver.php?id=tap0901.sys btfilter.sys Wed Jun 8 05:56:54 2016 (5757EBE6) Atheros Bluetooth Driver Official site: http://www.qualcomm.com/drivers [br] Unofficial site: https://www.ath-drivers.eu https://www.sysnative.com/drivers/driver.php?id=btfilter.sys LGVirHid.sys Mon Jun 13 14:47:03 2016 (575EFFA7) Logitech Gamepanel Virtual HID Device Driver http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en https://www.sysnative.com/drivers/driver.php?id=LGVirHid.sys LGJoyXlCore.sys Mon Jun 13 14:47:06 2016 (575EFFAA) Logitech Gaming Software driver http://support.logitech.com/en_gb/software/lgs https://www.sysnative.com/drivers/driver.php?id=LGJoyXlCore.sys LGBusEnum.sys Mon Jun 13 14:47:08 2016 (575EFFAC) Logitech Keyboard http://www.logitech.com/en-us/support-downloads/downloads https://www.sysnative.com/drivers/driver.php?id=LGBusEnum.sys TeeDriverW8x64.sys Wed Apr 11 10:46:32 2018 (5ACE1FC8) Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391 https://www.sysnative.com/drivers/driver.php?id=TeeDriverW8x64.sys bdvedisk.sys Fri Apr 27 06:47:30 2018 (5AE2FFC2) Bitdefender AntiVirus driver Support: http://www.bitdefender.com/support/consumer.html[br]Downloads: http://www.bitdefender.com/Downloads/ https://www.sysnative.com/drivers/driver.php?id=bdvedisk.sys e1i65x64.sys Mon Jun 11 14:01:06 2018 (5B1EB8E2) Most likely is the Intel PCIe Gigabit Ethernet driver e1i65x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed. If unable to find the Intel stuff manually, you may want to try this free update tool from Intel: https://www.intel.com/content/www/us/en/support/detect.html It seems to work well on my system (identified 4 Intel updates after running the Dell Update tool). It also gives warnings when asked to replace customized Intel drivers - so heed the warnings! Good luck!
  2. It's great that you figured it out. What temp did the CPU get to?
  3. Just FYI - recently most of the BSOD's I have seen have been from systems with Ryzen CPU's (I'd guess they're about 75% of the one's that I see) I didn't notice anything in the system setup/construction that stood out to me. But, I"m not a hardware expert. There's a PSU test in this free software: https://www.ocbase.com/ In addition to the PSU test, you might want to run the rest of the tests to see if it can find any problems with the hardware. Watch it while it runs (in case the system tries to overheat). Im presuming that this is a hardware issue because there weren't any memory dumps, but there were Event ID 41 shutdowns If the OCCT program doesn't find any problems, then the next step is to troubleshoot by stripping the system down. Here's an older link (and some of the links in it are broken), but it should get you started on figuring out the problem: https://carrona.org/strpdown.html Good luck!
  4. I agree with you on the temps - CPU could be a bit cooler, but it's not critical. Your BIOS/UEFI version (F50) dates from Nov 2019 Check the Gigabyte support website for your motherboard to see if there's a more recent version. If so, please update to it. There are no memory dumps in the uploaded reports. Do you use a disk cleaning tool? If so, please stop using it while we troubleshoot. MSINFO32 shows no BSOD's, nor does the Event Viewer System logfile The Event Viewer System logfile does show a number of Event ID 41 Critical errors. These are caused when Windows shuts down unexpectedly - and Windows doesn't know why it happened. These happen most often when forcing the computer to shut down by holding the power button down. They can also happen when the system has a hardware problem that occurs below the level that Windows can recognize. Let's start with these free hardware diagnostics: 1) MemTest 86 (Not 86+): https://www.memtest86.com/ 2) Seagate Seatools for Windows. Run the long/extended test on ALL drives: https://www.seagate.com/support/downloads/seatools/seatools-win-master/ Let us know the results and we'll move on from there.
  5. If it's a cooling issue, you should see high temps just before it crashes. If you don't catch it before the crash, then immediately rebooting and checking the temps should show high temps (if it's a cooling issues) I suggest using either HWMonitor or SpeedFan (both are free) to check your temps. Monitor your temps while waiting for our next reply. Let us know about any high temps (above 60 degrees C) Please read the Posting Instructions in the pinned topic at the top of the forum and provide the requested reports:
  6. Even though you're not reporting BSOD's, please provide the reports asked for in the Posting Instructions that are pinned to the top of the forum ( ) These reports can be used to diagnose other issues and can help to pinpoint other programs that may be causing Malwarebytes to hurt your system's performance.
  7. That's the wonder of helping out in the forums. You have to wonder if you've helped or not. I'm very thankful for feedback - even the not-so-nice stuff. At least I know where I stand then :0)
  8. Not a Dell - Gigabyte motherboard shown in MSINFO32 report FYI - this is an older topic and likely not being followed by anyone (I just chanced upon it). Good luck!
  9. Thanks for letting us know, I'm glad to hear that they were able to help you out! Good luck!
  10. If you're data is backed up - what is the important stuff on your computer? My point here is that it may just be easier to RESET the computer and start over fresh (importing the data after the system has been RESET)
  11. Probably the most important thing to do now is to backup your data. Are you able to download and create bootable media, and do you have storage media sufficient to hold all of your backed up data? That'll be necessary to get into your hard drive and to backup your data. You may also want to post in the Malwarebytes Support forum (at this link: https://forums.malwarebytes.com/forum/41-malwarebytes-for-windows-support-forum/ ) to get assistance with the problems with the Malwarebytes driver (Windows\system32\DRIVERS\MbamElam.sys).
  12. It probably won't boot until you remove the HDD. It's most likely that the HDD was dying, and it's gotten worse while you were trying to fix it. Post back after you remove the HDD and we'll see what we can do from there. FWIW - a failing hard drive can cause many different, strange problems with a system. Some will even appear to not be related to the HDD. Good luck!
  13. I looked at the reports in post #4 before posting my last reply (and have looked at them again before posting this). The most significant thing that you've posted (to include the reports) is 1) That the D drive failed the Seagate test. This is a sure indicator of a hardware problem in the storage sub-system. The most likely culprit in the storage system is the 1tB HDD. 2) The next item of concern is the lack of results from the memory test (but isn't as concerning as the HDD). I would think that you'd have seen any problems with the Memory Diagnostic on the screen before rebooting. The next step is to physically remove the HDD from the system in order to see if that fixes the problem. It's the easiest thing to do to prove/disprove the problem with the HDD (FWIW - the Seagate tests are usually very reliable and accurate) If you can't do it, see if a friend can. If you'd like to try it yourself, it's actually fairly easy to do. First, search the web for a tutorial on how to remove the hard drive from an Acer Predator Helios 300 G3-572 Here's a link that I found: https://www.bing.com/search?q=remove+hard+drive+from+Acer+Predator+Helios+300+G3-572&form=EDNTHT&mkt=en-us&httpsmsn=1&msnews=1&rec_search=1&plvar=0&refig=7f11b54516464757c5360675d3b17836&PC=LCTS&sp=-1&pq=remove+hard+drive+from+&sc=8-23&qs=n&sk=&cvid=7f11b54516464757c5360675d3b17836 FYI - not all of the links will show the exact model that you have - so you'll have to look through them to find one's that are similar to yours. The actual steps are (in general): 1) Unplug the power adapter and (if possible) remove the power battery) 2) Open the case over the HDD (usually a separate compartment with screw(s)) 3) Touch the metal of the chassis with one hand and keep it there (as much as is possible) while removing the HDD 4) Unscrew the screws holding the HDD (and it's caddy) in place 5) Gently remove the HDD from the connector and remove it from the case.
  14. What did the Memory Diagnostic say when it was finished (since we can't see the report)? You may want to try MemTest86 (NOT the MemTest86+): https://www.memtest86.com/ If the D drive failed the Long Generic test - then there's likely a hardware problem with the D drive It appears that the D drive is the 1tB HDD. Are you able to open the laptop and physically remove this drive from the system (using good anti-static techniques)? If so, do that and then boot the system and test to see if that fixes the BSOD's. EDIT: I have some severe vision problems that occasionally get so bad that I can't respond. If I go 48 hours without replying, please PM me and another Staff Member for assistance.
  15. While waiting for a reply, I suggest trying hardware diagnostics. 2 uploaded memory dumps yielded STOP 0x12B errors 1) Windows Memory Diagnostic: https://www.thewindowsclub.com/windows-memory-diagnostics-tool-in-windows-7 2) Seagate Seatools for Windows: https://www.seagate.com/support/downloads/seatools/?locale=en-US&name=seatools-win
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