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BSOD Kernel Dump Expert
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About usasma

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    BSOD Kernel Dump Expert

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    At home in front of my computer
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    Computers - naturally! :0)

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  1. Although Windows Updates seems fully updated, please check manually to ensure that you have ALL available Windows Updates BIOS/UEFI version 0807 dates from 2017. Please visit the Asus support site for your motherboard to see if there's a more recent stable version available. If so, please install it. While you're at the Asus support site, update your chipset drivers and any other drivers/utilities that have updates available. 2 of the 4 memory dumps blame networking - with mwac.sys being shown in the stack text just prior to the crash. MWAC stands for Malwarebytes Web Access C
  2. It's great that you figured it out. What temp did the CPU get to?
  3. Just FYI - recently most of the BSOD's I have seen have been from systems with Ryzen CPU's (I'd guess they're about 75% of the one's that I see) I didn't notice anything in the system setup/construction that stood out to me. But, I"m not a hardware expert. There's a PSU test in this free software: https://www.ocbase.com/ In addition to the PSU test, you might want to run the rest of the tests to see if it can find any problems with the hardware. Watch it while it runs (in case the system tries to overheat). Im presuming that this is a hardware issue because there weren't a
  4. I agree with you on the temps - CPU could be a bit cooler, but it's not critical. Your BIOS/UEFI version (F50) dates from Nov 2019 Check the Gigabyte support website for your motherboard to see if there's a more recent version. If so, please update to it. There are no memory dumps in the uploaded reports. Do you use a disk cleaning tool? If so, please stop using it while we troubleshoot. MSINFO32 shows no BSOD's, nor does the Event Viewer System logfile The Event Viewer System logfile does show a number of Event ID 41 Critical errors. These are caused when Windows shu
  5. If it's a cooling issue, you should see high temps just before it crashes. If you don't catch it before the crash, then immediately rebooting and checking the temps should show high temps (if it's a cooling issues) I suggest using either HWMonitor or SpeedFan (both are free) to check your temps. Monitor your temps while waiting for our next reply. Let us know about any high temps (above 60 degrees C) Please read the Posting Instructions in the pinned topic at the top of the forum and provide the requested reports:
  6. Even though you're not reporting BSOD's, please provide the reports asked for in the Posting Instructions that are pinned to the top of the forum ( ) These reports can be used to diagnose other issues and can help to pinpoint other programs that may be causing Malwarebytes to hurt your system's performance.
  7. That's the wonder of helping out in the forums. You have to wonder if you've helped or not. I'm very thankful for feedback - even the not-so-nice stuff. At least I know where I stand then :0)
  8. Not a Dell - Gigabyte motherboard shown in MSINFO32 report FYI - this is an older topic and likely not being followed by anyone (I just chanced upon it). Good luck!
  9. Thanks for letting us know, I'm glad to hear that they were able to help you out! Good luck!
  10. If you're data is backed up - what is the important stuff on your computer? My point here is that it may just be easier to RESET the computer and start over fresh (importing the data after the system has been RESET)
  11. Probably the most important thing to do now is to backup your data. Are you able to download and create bootable media, and do you have storage media sufficient to hold all of your backed up data? That'll be necessary to get into your hard drive and to backup your data. You may also want to post in the Malwarebytes Support forum (at this link: https://forums.malwarebytes.com/forum/41-malwarebytes-for-windows-support-forum/ ) to get assistance with the problems with the Malwarebytes driver (Windows\system32\DRIVERS\MbamElam.sys).
  12. It probably won't boot until you remove the HDD. It's most likely that the HDD was dying, and it's gotten worse while you were trying to fix it. Post back after you remove the HDD and we'll see what we can do from there. FWIW - a failing hard drive can cause many different, strange problems with a system. Some will even appear to not be related to the HDD. Good luck!
  13. I looked at the reports in post #4 before posting my last reply (and have looked at them again before posting this). The most significant thing that you've posted (to include the reports) is 1) That the D drive failed the Seagate test. This is a sure indicator of a hardware problem in the storage sub-system. The most likely culprit in the storage system is the 1tB HDD. 2) The next item of concern is the lack of results from the memory test (but isn't as concerning as the HDD). I would think that you'd have seen any problems with the Memory Diagnostic on the screen before reboo
  14. What did the Memory Diagnostic say when it was finished (since we can't see the report)? You may want to try MemTest86 (NOT the MemTest86+): https://www.memtest86.com/ If the D drive failed the Long Generic test - then there's likely a hardware problem with the D drive It appears that the D drive is the 1tB HDD. Are you able to open the laptop and physically remove this drive from the system (using good anti-static techniques)? If so, do that and then boot the system and test to see if that fixes the BSOD's. EDIT: I have some severe vision problems that occasionally get
  15. While waiting for a reply, I suggest trying hardware diagnostics. 2 uploaded memory dumps yielded STOP 0x12B errors 1) Windows Memory Diagnostic: https://www.thewindowsclub.com/windows-memory-diagnostics-tool-in-windows-7 2) Seagate Seatools for Windows: https://www.seagate.com/support/downloads/seatools/?locale=en-US&name=seatools-win
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