Excessive system usage

[RDGibbon]

Hi there, I've been running the service for a while but it seems to be creating a real drag on my system.

It is always the to 2 system usage and significantly slows down my machine.

I've attached the Logs and a screenshot from my task manager.

 

Hope you can help.

 

 

Logs.zip

Addition.txt

CheckResults.txt

[Firefox]

Hello and Welcome...

I see your running version 2.2.1.1043 of Malwarebytes... are you wanting to stay on that version (it will eventually stop updating, and its not as powerful at detecting malware as the newest MB3)

Have you given the new version a try? You can upgrade by downloading the latest version here: https://downloads.malwarebytes.com/file/mb3

[RDGibbon]

Thanks Firefox. I will download and see if this helps. Is there any reason why I have not auto-updated? I have not turned any update features off...

[Firefox]

Updates are rolled out in stages, you would have eventually been notified.

Let us know if your issues get resolved with version 3.  If you prefer to do a clean install of version 3 follow the steps below (otherwise just download the latest version and install over v2).

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 CU 1.0.160) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[Firefox]

Updates are rolled out in stages, you would have eventually been notified.

Let us know if your issues get resolved with version 3.  If you prefer to do a clean install of version 3 follow the steps below (otherwise just download the latest version and install over v2).

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 CU 1.0.160) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox