Chala Posted June 27, 2017 ID:1138522 Share Posted June 27, 2017 This website is being Blocked in Chrome only, not IE or Firefox "snc.styligynasia.com." my Chrome browser is acting a bit funny i may have to post for some assistance Link to post Share on other sites More sharing options...
Staff Dashke Posted June 27, 2017 Staff ID:1138525 Share Posted June 27, 2017 Hello Chala, Can you please attach the protection logs so we can take a look at them? Link to post Share on other sites More sharing options...
Chala Posted June 27, 2017 Author ID:1138528 Share Posted June 27, 2017 Here you go i also ran the Junkware Removal Tool as well JRT.txt Malwarebytes.txt nod32 1.txt Link to post Share on other sites More sharing options...
Staff Dashke Posted June 27, 2017 Staff ID:1138529 Share Posted June 27, 2017 Hello Chala, Can you please try to reset your browser settings and let us know if that helps - https://support.google.com/chrome/answer/3296214?hl=en ? Link to post Share on other sites More sharing options...
Chala Posted June 27, 2017 Author ID:1138532 Share Posted June 27, 2017 hmmm slight improvement i will monitor and report back later today, thank you! Link to post Share on other sites More sharing options...
Staff Dashke Posted June 27, 2017 Staff ID:1138533 Share Posted June 27, 2017 Great! I will move this topic to Malware Removal Forums then... Link to post Share on other sites More sharing options...
Chala Posted June 27, 2017 Author ID:1138601 Share Posted June 27, 2017 ok, so i am still getting the Malwarebytes blocked website notification, so maybe i better proceed with malware check and removal assistance, thank, you. Link to post Share on other sites More sharing options...
Aura Posted June 27, 2017 ID:1138604 Share Posted June 27, 2017 Hi Chala My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state. As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens; As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you; The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system; If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!; If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off; Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced; I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules; In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process; I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread; This being said, it's time to clean-up some malware, so let's get started, shall we? Follow the instructions in the thread below and provide me the FRST.txt and Addition.txt logs. https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Link to post Share on other sites More sharing options...
Chala Posted June 27, 2017 Author ID:1138608 Share Posted June 27, 2017 Quote 15 minutes ago, Aura said: I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules; Serious question here, what if i don't know, or if i'm not sure if any illegal and counterfeit software and material is installed on this machine and it is still there when we begin the malware removal process. Link to post Share on other sites More sharing options...
Aura Posted June 27, 2017 ID:1138609 Share Posted June 27, 2017 I'll simply ask you to remove that material if I ever come across it in your logs, and I'll give you the benefit of the doubt as well Link to post Share on other sites More sharing options...
Chala Posted June 28, 2017 Author ID:1138866 Share Posted June 28, 2017 (edited) Sorry for the delay. My replies will be in the wee hours of the mornings 90% of the time as i do work full time with lots of overtime. I am committed to riding this out till resolution, its the least i can do in that your trying to help me with your spare time. I ran a scan with Malwarebytes Premium, (the issue still remains) and the log is attached and i ran a scan with the Farbar Recovery Scan Tool, both logs attached for a total of three logs. Thank you! MalwarebytesPre.txt Addition.txt FRST.txt Edited June 28, 2017 by Chala left a phrase out Link to post Share on other sites More sharing options...
Aura Posted June 28, 2017 ID:1138923 Share Posted June 28, 2017 Alright, follow the instructions below please. Malicious Programs Warning! I noticed that you have malicious programs installed on your system. I'll ask you to uninstall them since uninstalling such programs before running malware removal tools will ensure a better clean-up. AOL Toolbar Download Updater (AOL Inc.) File Identifier version 1.0.2 If you have an issue when uninstalling a program, please let me know. Farbar Recovery Scan Tool (FRST) - Fix mode Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply. Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located); Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users); Click on the Fix button; On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad; Copy and paste its content in your next reply; fixlist.txt Link to post Share on other sites More sharing options...
Chala Posted June 29, 2017 Author ID:1139116 Share Posted June 29, 2017 I uninstalled the File Identifier, however when i tried to uninstall the two AOL programs i recieved an error message saying that there is an error and the programs may have been removed I choose an option to remove them from the list which may have been a mistake Bottom line i am not sure if the teo AOL programs have been removed. The Farbar Recovery Scan Tool frooze on my computer during the fix and i had to forcibly boot the machine up three times. Link to post Share on other sites More sharing options...
Aura Posted June 29, 2017 ID:1139141 Share Posted June 29, 2017 Do you have a file called fixlog.txt on your desktop? If so, copy/paste its content here so I can see on what instruction FRST hangs. Link to post Share on other sites More sharing options...
Chala Posted June 29, 2017 Author ID:1139217 Share Posted June 29, 2017 Yes and here it is... Fixlog.txt Link to post Share on other sites More sharing options...
Aura Posted June 29, 2017 ID:1139220 Share Posted June 29, 2017 Alright. Follow the instructions again for the FRST fix (download the fixlist.txt) again and let me know if it still hangs. Provide me the new fixlog.txt afterwards. Link to post Share on other sites More sharing options...
Chala Posted June 29, 2017 Author ID:1139224 Share Posted June 29, 2017 (edited) How long does this scan take normally? It's been five minutes and I see no scrolling or movement of the program whatsoever... let me try again I used the same fixlist.txt as this morning shall I delete the old one and download again? Edited June 29, 2017 by Chala Link to post Share on other sites More sharing options...
Aura Posted June 29, 2017 ID:1139227 Share Posted June 29, 2017 Use this one. I removed an entry I suspect FRST is hanging on. fixlist.txt Link to post Share on other sites More sharing options...
Chala Posted June 29, 2017 Author ID:1139247 Share Posted June 29, 2017 you didn't address the part about the old "fixlist.txt" i tried deleting it and using the newer one which is called "fixlist(1).txt" and the program says it can't find the log...should i restore the older "fixlist.txt" Link to post Share on other sites More sharing options...
Aura Posted June 29, 2017 ID:1139248 Share Posted June 29, 2017 Delete all the fixlist.txt you have (fixlist.txt, fixlist (1).txt, and so on), then download the one in my previous post and use it. Link to post Share on other sites More sharing options...
Chala Posted June 29, 2017 Author ID:1139250 Share Posted June 29, 2017 will do and will report back very early tomorrow morning, i have to run...thanks again for your help Link to post Share on other sites More sharing options...
Chala Posted June 30, 2017 Author ID:1139474 Share Posted June 30, 2017 it worked this time, log attached Fixlog.txt Link to post Share on other sites More sharing options...
Aura Posted June 30, 2017 ID:1139500 Share Posted June 30, 2017 Awesome. Do you still get the block notifications for styligynasia? Link to post Share on other sites More sharing options...
Chala Posted June 30, 2017 Author ID:1139608 Share Posted June 30, 2017 Not yet but I haven't done much activity on the machine since i did the scan. I certainly have not been able to duplicate the notification I will monitor for a day or so and report back Link to post Share on other sites More sharing options...
Aura Posted June 30, 2017 ID:1139630 Share Posted June 30, 2017 Alright, I'll be waiting Link to post Share on other sites More sharing options...
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