Chala

An alleged threat, but is in fact not a threat, but rather a file necessary for the proper function of iTunes that was quarantined by Malwarebytes.

thanks

No its legit, i added it to the allow list but the damage is done as a result of uninstalling thousands of files lost. www.malwarebytes.com -Log Details- Protection Event Date: 10/21/20 Protection Event Time: 3:18 PM Log File: 3afcd246-13d2-11eb-b802-00ff3c086df4.json -Software Information- Version: 4.2.1.89 Components Version: 1.0.1070 Update Package Version: 1.0.31754 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x86 File System: NTFS User: System -Blocked Malware Details- File: 1 Malware.AI.4242021251, C:\Program Files\iTunes\GNSDK_DSP.DLL, Quarantined, 1000000, 0, 1.0.31754, DD09ED5C73F62BC0FCD81B83, dds, 00950017, 75BEC867FB1546C0DA32293A53EAC3AE, 9B70CA2845E7EE26A778EDE6FA2CD34E31B8F2A012104E80D3FB134A57BC81E9 (end)

I have Malwarebytes premium and all of a sudden it is blocking a dll file, preventing me from running iTunes on my PC GNSDK.DSP.DLL is the file. How can i set Malwarebytes to allow this file and not quarantine it. This file is necessary in order for iTuneS to run. I need iTunes badly. Thank you!

Wow ok, kudos Porthos, thanks!

No thanks, lol but it's hanging up on every scan it never did that before, do i need to create another thread for this?

Intel Core i5-3570K Ivy Bridge 3.4GHz (3.8GHz Turbo) LGA 1155 77W Quad-Core...only 16gigs of ram, yes ssd

192,855 files a minute and 32 seconds it hung up on me twice. Is this version the new and improved or are they not finished with the fix? Repeated the scan and it hung up again, i am not liking this!

i don't think so, it installed the new version in an existing folder if i am not mistaken. I just followed the instructions for using the MB-Clean tool

ok but the previous version that i had before today took 6 minutes or so, why the difference?

I just installed Malwarebytes 3 with the updated package version 1.0.3816 and it completes a scan of 350,000 files or so in under 90 seconds, is this working properly? Thanks in advance to whom contributes.

My scan was super fast as well maybe it’s the new Malwarebytes but you should start your own thread to be sure, I would be curious to know as well!

I finally was able to launch Firefox ran MB-Clean, reinstalled the update package version and all is well. Let’s hope this does not happen again. Porthos thanks much!

Sorry I could not edit previous post in time, however I now can't open any browser specifically Firefox, Chrome or I.E. please help!

That would not be possible because as I stated earlier I cannot open Malwarebytes I get an error message "unable to start" and "unable to connect the service" does anyone have any suggestions?

I need help I think my PC is infected. Malwarebytes is not working properly. When I try to open it I get an error message saying cannot connect. I also get a notification saying real-time protection is turned off. My PC is sluggish and hangs up with almost any task. Please assist I will be extremely grateful!

Thanks i downloaded beta #2 i started the cleaning process it asked me to reboot, and i felt good about things, even the log after restart said files were removed and deleted, but when i run the program again the threats reappear!

thank you very much, i have threats that Malwarebytes Premium does not find, but AdwCleaner does and they need to be removed!

i'll wait till the experts wake up, thanks

is everyone having this issue or just you and i?

AdwCleaner 7.0.1.0 freezes on cleaning process can anyone help log attached AdwCleaner[S9].txt

Thanks again for your help! DelFix.txt

It was the first time i ran it where it indicated 55 threats, i rebooted then ran it two more times (I know i didn't fully follow your instructions) ...i went to the log manager of AdwCleaner and sent everything from the "scan" and "cleaning" tabs, that's all that was there. Anyway all seems good now Yoan, thank you very much for your time, patience, and assistance :-)

the AdwCleaner found 55 threats you want to rap this up?