Just installed 3.1, getting "unable to start" error at boot

[Attiki]

I get the same error at subsequent attempts to launch MBAM.

Logs and screenshot in the attachment.

Any help would be greatly appreciated.

MBAM error.zip

[Porthos]

@Attiki 

 

Let's try a CLEAN install. Follow these directions.

** Download MB-Clean Here **

How to use it?

1. Download the latest version of MB-Clean by clicking the link above
2. Close all open applications
3. Double-click and run mb-clean.exe 
4. A prompt with an option to clean up the system will appear:
   • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
   • No - will exit the utility
5. Once the cleanup process is completed, a prompt will appear:
   • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
   • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
     • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
6. Upon reboot, a prompt will appear:
   • Yes - will download, install and activate the latest version of Malwarebytes 3.x
   • No - will exit the utility and the cleanup process is complete
     • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
   • A log file ("mb-clean-results.txt") will be on your desktop 

 

Edited May 13, 2017 by Porthos

[Attiki]

That worked. Thank you.

[Porthos]

4 minutes ago, Attiki said:

That worked. Thank you.

You are very welcome. Feel free to post back with any issues.