Koru01 Posted May 10, 2017 ID:1123550 Share Posted May 10, 2017 Hey there guys. I'm looking to do a clean reinstall of MBAM as the rootkit driver continuously fails to initialize. This old lifetime sub that I have the key for is a layover from a longtime ex boyfriend who installed it on my machine for me, but I still lack the ID. Is there a way I can find the ID myself or do I need to contact support for assistance in that? Version = 2.2.1.1043 Link to post Share on other sites More sharing options...
nikhils Posted May 10, 2017 ID:1123553 Share Posted May 10, 2017 Hello @Koru01 Open the UI and click on the "My Account" link. That will give you the Key and ID. Thank you, Link to post Share on other sites More sharing options...
Koru01 Posted May 10, 2017 Author ID:1123554 Share Posted May 10, 2017 (edited) My License Details actually lacks an identifier ... Edited May 10, 2017 by Koru01 Link to post Share on other sites More sharing options...
nikhils Posted May 10, 2017 ID:1123558 Share Posted May 10, 2017 Hello @Koru01 That means you have a newer license key which does not have the ID component to it. Thank you, Link to post Share on other sites More sharing options...
nikhils Posted May 10, 2017 ID:1123561 Share Posted May 10, 2017 I would also recommend trying our latest Beta 3.1.1 build which has been working really well for a lot of the users. More about the build here: Link to post Share on other sites More sharing options...
Koru01 Posted May 10, 2017 Author ID:1123563 Share Posted May 10, 2017 Thanks for the clarification then! I appreciate it. Link to post Share on other sites More sharing options...
nikhils Posted May 10, 2017 ID:1123565 Share Posted May 10, 2017 Welcome, glad we could help. Link to post Share on other sites More sharing options...
Pat_inUK Posted May 10, 2017 ID:1123597 Share Posted May 10, 2017 (edited) This thread made me look at my licence key in the GUI. I've always installed with a key and ID, but it shows a different key and no ID. The renewal date remains the same. Is this new key something Malwarebytes has issued automatically, and should I use it, or my original key/ID, for future clean installs? Malwarebytes 3.1.2.1733 Edited May 10, 2017 by Pat_inUK Additional info Link to post Share on other sites More sharing options...
nikhils Posted May 10, 2017 ID:1123608 Share Posted May 10, 2017 Hello @Pat_inUK Can you please private message me your screenshot of your account so we can figure out the details. Please don's post the screenshot in the public forum. Thank you, Link to post Share on other sites More sharing options...
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