kireta Posted April 1, 2017 ID:1114177 Share Posted April 1, 2017 Malwarebytes keeps finding the following files even though I quarantine and delete them everyday. C:\PROGRAMDATA\IObit\ASCDownloader C:\ProgramData\IObit\ASCDownloader\Downloader.log Please assist in permanent removal. Thank you forum.txt Link to post Share on other sites More sharing options...
kevinf80 Posted April 1, 2017 ID:1114189 Share Posted April 1, 2017 Hello kireta and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Change the download folder setting in the Default Browser only. so all of the tools we may use are saved to the Desktop:Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. Choose Settings. at the bottom of the screen click the "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.Internet Explorer - Click the Tools menu in the upper right-corner of the browser. Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen. NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.Change default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties" In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK" Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location..... Next, Follow the instructions in the following link to show hidden files:http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.htmlNote: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status... Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs... Thank you, Kevin.. Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115887 Share Posted April 8, 2017 Hi Thx for your help Here are the logs FRST.txt Addition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted April 8, 2017 ID:1115913 Share Posted April 8, 2017 Thanks for those logs, continue with the following: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... Let me see those logs in your reply, also tell me if there are any remaining issues or concerns... Thank you, Kevin.... fixlist.txt Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115939 Share Posted April 8, 2017 Hi Logs attached. Restarted, rescanned, and the two files are detected again. So, did not work export summary.txt Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted April 8, 2017 ID:1115940 Share Posted April 8, 2017 Run FRST one more time: Copy/paste the following in the edit box after "Search:". AdvancedSystemCare,IObit Click Search Registry button and post the log (Search.txt) it makes to your reply. Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115951 Share Posted April 8, 2017 nothing found SearchReg.txt Link to post Share on other sites More sharing options...
kevinf80 Posted April 8, 2017 ID:1115953 Share Posted April 8, 2017 Run a scan with Malwarebytes again.... Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115959 Share Posted April 8, 2017 Restarted PC and rescanned. Log attached (these files have been quarantined repeatedly but keep coming up in scan) rescan.txt Link to post Share on other sites More sharing options...
kevinf80 Posted April 8, 2017 ID:1115960 Share Posted April 8, 2017 Log shows "No Action By User" Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115962 Share Posted April 8, 2017 This was a scan after restarting...log file from after these have been quarantined in past. For example, log file from 412 PM today (about 90 minutes ago) documenting that quarantine was done. That is precisely the problem, as stated in my very first post: Malwarebytes keeps finding the following files even though I quarantine and delete them everyday. C:\PROGRAMDATA\IObit\ASCDownloader C:\ProgramData\IObit\ASCD 412 PM.txt Link to post Share on other sites More sharing options...
kevinf80 Posted April 8, 2017 ID:1115965 Share Posted April 8, 2017 What does the following program do, what is its function; HKU\S-1-5-21-2005995847-107060666-3701687761-1001\...\Run: [Second Copy] => C:\Program Files (x86)\Second Copy 8\SecCopy.exe [3128616 2013-01-27] (Centered Systems) Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115966 Share Posted April 8, 2017 Legitimate program http://www.secondcopy.com/ using it for years to back up data Link to post Share on other sites More sharing options...
kevinf80 Posted April 8, 2017 ID:1115967 Share Posted April 8, 2017 I`ve no doubt it is legitimate, is that program responsible for the issue we are dealing with...? Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115969 Share Posted April 8, 2017 I don't see how, it has nothing to do with Iobit Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115970 Share Posted April 8, 2017 This program runs once a day at 2 AM Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115971 Share Posted April 8, 2017 and does not touch directories in question, and copies to a network store in one direction only (to the backup) Link to post Share on other sites More sharing options...
kevinf80 Posted April 8, 2017 ID:1115973 Share Posted April 8, 2017 That program runs when you boot your PC, can you change its start up type to manual from Automatic in Services. Then run Malwarebytes and remove the IOBit entries, re-boot try Malwarebytes again, see if entries are back... Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115978 Share Posted April 8, 2017 Changed to manual (screenshot attached). Ran Malwarebytes and quarantined (delete on reboot.txt), rebooted, ran Malwarebytes again and they are back (still there.txt) delete on reboot.txt Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115980 Share Posted April 8, 2017 still there.txt Link to post Share on other sites More sharing options...
kevinf80 Posted April 8, 2017 ID:1115982 Share Posted April 8, 2017 Why do you always post logs with no action taken....? Quote Folder: 1 PUP.Optional.AdvancedSystemCare, C:\PROGRAMDATA\IObit\ASCDownloader, No Action By User, [1413], [380336],1.0.1688 File: 1 PUP.Optional.AdvancedSystemCare, C:\ProgramData\IObit\ASCDownloader\Downloader.log, No Action By User, [1413], [380336],1.0.1688 Set your system up to run in Clean Boot, that is all non MS services disabled, instructions at following link: https://support.microsoft.com/en-sg/help/929135/how-to-perform-a-clean-boot-in-windows With your system in clean boot run Malwarebytes, make sure to Quarantine all found entries, reboot your system (still in clean boot mode) run Malwarebytes again. Do IOBit etries still show..? Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115985 Share Posted April 8, 2017 I don't really understand your question...this is the log file after doing what you suggested, merely documenting that files are still there. What good is it to take action with same result over and over? I will do the clean boot and get back to you Link to post Share on other sites More sharing options...
kevinf80 Posted April 8, 2017 ID:1115987 Share Posted April 8, 2017 My question is really straightforward, I ask why you never post a log showing the items in question removed. Your first logs did show "Delete on reboot" against the files in question, No log to show they were deleted. All logs after that just show "No Action taken" I do not doubt your word, I only go on the information from the posted logs.... Link to post Share on other sites More sharing options...
kireta Posted April 8, 2017 Author ID:1115990 Share Posted April 8, 2017 Done as instructed, items removed and do not show up on rescan. Unfortunately, I do not know if they will reappear if I do a regular boot with services and startup items enabled. Suggestions? Link to post Share on other sites More sharing options...
kireta Posted April 9, 2017 Author ID:1115995 Share Posted April 9, 2017 OK, I think I found the culprit service. Use msconfig, go to services tab, and make sure "LiveUpdate" from IObit is unchecked. End of problem. Link to post Share on other sites More sharing options...
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