License key not recognized

[Francien]

Today I bought Malwarebytes for 2 years but after the confirmation email with the license key I am not able to insert the key because it is not recognized. I reinstalled the program, but that was not the solution either. Can anyone help me with this problem?

Tnx

[help_god_help123]

It might be a old key, that was never used so you might have to get another license key and this time don't let it expire

[Francien]

I just bought it today. I didn't let it expire though.

[Firefox]

Let's try this first.... (lets look as some logs first, if nothing is found in the logs I will give you additional info on registration issues)

1. Please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
2. NOTE: More info about Malwarebytes 3.0.6 CU3 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.
 
Thank You,

Firefox

[Doctor9fan]

Are you copy & pasting the key? I've known that by doing that it adds a space at the end of the key & even though I get a green tick to say it's correct the authentication fails with the same error message. Btw there's no space in the saved key I'm copying from.

[Francien]

Here are the zip files. Tnx in advance.

MBAMSERVICE.zip

FRST.zip

Addition.zip

MB-CheckResult.zip

[Francien]

23 minutes ago, Doctor9fan said:

Are you copy & pasting the key? I've known that by doing that it adds a space at the end of the key & even though I get a green tick to say it's correct the authentication fails with the same error message. Btw there's no space in the saved key I'm copying from.

I always copy&paste license keys. I made to many mistakes in the past by typing them.

[Doctor9fan]

5 minutes ago, Francien said:

I always copy&paste license keys. I made to many mistakes in the past by typing them.

Then that may be the problem, when pasting check that a space isn't being entered at the end of the key, press the backspace key to remove the space & see if you can activate.

[Firefox]

@Francien I believe I have found your issue.... who entered the following items into your hosts file?

2009-07-14 03:34 - 2017-03-02 17:45 - 00001175 ____A C:\WINDOWS\system32\Drivers\etc\hosts

127.0.0.1 activation.acronis.com
127.0.0.1 lmlicenses.wip4.adobe.com  
127.0.0.1 lm.licenses.adobe.com  
127.0.0.1 na1r.services.adobe.com  
127.0.0.1 hlrcv.stage.adobe.com  
127.0.0.1 practivate.adobe.com  
127.0.0.1 activate.adobe.com  
127.0.0.1 license.piriform.com
0.0.0.0 keystone.mwbsys.com

Not sure if your aware, but those entries are not needed and are actually used when trying to pirate software (in this case Acronis, Adobe & Malwarebytes)

To get Malwarebytes to activate you will have to remove the following entry from your hosts file.

 0.0.0.0 keystone.mwbsys.com

Once you have done that you should be able to register your copy of Malwarebytes.

[Francien]

Oke, thank you very much. I'm ashamed to confess that I used a illegal version of Malwarebytes before and I now decided to buy. Thank you. That was the trick. The program works like a charm now.

[Firefox]

Well glad its working for you now.... legally at that....