ToastersTiny Posted March 18, 2017 ID:1109590 Share Posted March 18, 2017 Recently my google chrome has been running really slow and im starting to get more and more popup ads everywhere I go, its gotten to the point that I cant even access some websites because they just freeze and stop responding. I tried a couple things to solve this including running a full Norton scan, avg scan, using windows malware removal tool, and chrome cleanup tool, which found no threats. After those all failed I tried malwarebytes which found 181 threats (that have now been deleted), but my problem is still here. Hitmanpro as well as zemana removed a couple threats but still no success. attached are my frst and addition files, any help would be great thank you. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 20, 2017 Root Admin ID:1110073 Share Posted March 20, 2017 Hello @ToastersTiny and Please restart the computer first and then run the following steps and post back the logs as attachments when ready.STEP 01 Please download Junkware Removal Tool to your desktop. Shutdown your antivirus to avoid any conflicts. Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP. The tool will open and start scanning your system. Please be patient as this can take a while to complete. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next reply message When completed make sure to re-enable your antivirus STEP 02 Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your Desktop. Right-click on icon and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan. When finished, please click Clean. Your PC should reboot now. After reboot, logfile will be opened. Copy its content into your next reply. Note: Reports will be saved in your system partition, usually at C:\Adwcleaner STEP 03 Download Sophos Free Virus Removal Tool and save it to your desktop. Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View Log file (bottom left-hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found, please confirm that result. STEP 04 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Link to post Share on other sites More sharing options...
ToastersTiny Posted March 21, 2017 Author ID:1110187 Share Posted March 21, 2017 I have done all 4 steps as you have instructed, with all the files attached below. Sophos Free Virus Removal Tool didn't find any threats so I didn't include a log with that. JRT.txt AdwCleaner[C0].txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 21, 2017 Root Admin ID:1110209 Share Posted March 21, 2017 Your installation of Norton antivirus appears to have an issue as entries for it are missing and you're also getting errors in the Event Logs about it. Please run the following first, then reinstall your Norton antivirus to repair it. Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Link to post Share on other sites More sharing options...
ToastersTiny Posted March 21, 2017 Author ID:1110334 Share Posted March 21, 2017 Okay, ive done as you said and I think that fixed all my problems, not sure if you need me to do anything else but I posted the fixlog below, thank you so much and is there someway I can pay you for this? Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 22, 2017 Root Admin ID:1110576 Share Posted March 22, 2017 Great, looks good. Glad things are working well again. At this time there are no more signs of an infection on your system.However if you are still seeing any signs of an infection please let me know. Let's go ahead and remove the tools and logs we've used during this process. Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time. They are often updated daily so if you went to use them again in the future they would be outdated anyways. The following procedures will implement some cleanup procedures to remove these tools. Download Delfix from here and save it to your desktop. (you may already have this) Ensure Remove disinfection tools is checked. Click the Run button. Reboot Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete) IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall. If there are any other left over Folders, Files, Logs then you can delete them on your own. Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.How to Delete System Protection Restore Points in Windows 7 and Windows 8 Remove all but the most recent Restore Point on Windows XP As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsersHow do I disable Java in my web browser? - Disable Java A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data. Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor. How Malware Spreads - How did I get infected Best Practices for Safe Computing - Prevention of Malware Infection Avoiding those unwanted free applications A close look at how Oracle installs deceptive software with Java updates IAC / Ask.com toolbars Malwarebytes Unpacked Blog If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection. Link to post Share on other sites More sharing options...
ToastersTiny Posted March 22, 2017 Author ID:1110720 Share Posted March 22, 2017 Okay, i uninstalled files and tools using delfix and manually uninstalling some. But now i have a new problem, I deleted my old restore points as a win update came up and i thought it would be a convenient time to do it. After my pc restarted it black screens on login even after i restart. I tried going to a restore point but i didnt get to set one before this restart. Typing this from mobile because i cant get on my pc, not sure if this has to so with malware but i dont know where else to go or what to do, any help would be great, thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 22, 2017 Root Admin ID:1110728 Share Posted March 22, 2017 Sorry to hear that @ToastersTiny Try tapping F8 and see if there is an option for "Use Last Known Good" and select that and see if it works or not. If not then try again and see if you can go into Safe Mode or not and let me know. Thanks Link to post Share on other sites More sharing options...
ToastersTiny Posted March 22, 2017 Author ID:1110736 Share Posted March 22, 2017 Okay that seemed to work, it had me spooked for a moment. Do you know what could have caused this or if i could prevent this from happening again? Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 22, 2017 Root Admin ID:1110743 Share Posted March 22, 2017 Profile corruption may be the cause. Pretty difficult to guess or determine the root cause. I'd suggest running a full disk check. From an elevated admin command prompt you can run CHKDSK C: /R Then press the Y key to allow it to run on reboot and then reboot. Go ahead though and first make a new System Restore Point for your computer now that it's back up running. Link to post Share on other sites More sharing options...
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