Malwarebytes not able to start real time protection

[Matt17]

Hello,

So I picked up a virus doing something I shouldn't have down, by running sketchy software.  I should have know better.

Windows Defender "fixed" it, but then chrome kept crashing whenever I would browse to a webpage.

So I Malwarebytes(MB), and it found a whole bunch more of it.

But when starting up the computer this morning, I noticed MB was not running "malware protection", I flipped the start switch and it keeps says its "starting..." but never does.

I followed the direction and I have attached the FRST64 logs as requested.

Additionally I think the virus is preventing me from running adobe Premiere Pro, which is new today.

Thank you for any help you can provide.

Matt

 

FRST.txt

Addition.txt

[TwinHeadedEagle]

Hello and

 

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

[Matt17]

Thank you for helping me with this.

After following your instruction the 'real time protection ' came back on after the reboot. Awesome!

==The AdwCleaner log is below==

# AdwCleaner v6.044 - Logfile created 15/03/2017 at 22:30:16
# Updated on 28/02/2017 by Malwarebytes
# Database : 2017-03-15.2 [Server]
# Operating System : Windows 10 Pro  (X64)
# Username : BOXX - APEXX-BOXX
# Running from : C:\Users\BOXX\Desktop\AdwCleaner.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

[-] Folder deleted: C:\Users\BOXX\AppData\Roaming\Microleaves
[-] Folder deleted: C:\Program Files (x86)\Microleaves

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

[-] Task deleted: Online Application v2 Guardian
[-] Task deleted: Online Application v2 Guard
[-] Task deleted: Online Application v2
[-] Task deleted: Online Application Updater

***** [ Registry ] *****

[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\WindowService
[#] Key deleted on reboot: [x64] HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\WindowService

***** [ Web browsers ] *****

[-] [C:\Users\BOXX\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\BOXX\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1464 Bytes] - [15/03/2017 22:30:16]
C:\AdwCleaner\AdwCleaner[S0].txt - [1649 Bytes] - [15/03/2017 22:28:14]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1610 Bytes] ##########
 

Edited March 16, 2017 by Matt17

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked. option is checked.

  

• Press Scan button and wait.
  

• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
  

Please attach report into your next reply.

[Matt17]

Thanks again, here are the log files (I added the dates to them).

 

FRST 3-16.txt

Addition 3-16.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.
  

Please attach it to your reply.

 

How is your computer behaving now?

fixlist.txt

[Matt17]

Your directions worked like a charm.

My computer seems to be working well, I'll know more tomorrow as I need to crank on it all day.

I am not sure what malware/viruses I had on my system, but should I be worried about key logging or anything else that might have compromised login credentials websites & local?  Do I need or should I change all my vital passwords?

The log is attached.

Fixlog 3-16.txt

[TwinHeadedEagle]

It was mostly adware/crapware, but it is never a bad idea to change passwords.

[Matt17]

Just starting my day and the computer/browser seem to be acting normally.

 I ran FRST first thing and attached the logs below.

Does this mean my machine clean?

FRST 3-17.txt

Addition 3-17.txt

[TwinHeadedEagle]

Yup

[Matt17]

Thanks for all your help!

I sent you a little something.