3.0.6 Web Protection stuck on "starting" issue

[Ageless1946]

They need to stop treating this on a user by user problem and take an in depth look at the problem. Acknowledge it as the bug it is and let us know that it is indeed being addressed.

[AdvancedSetup]

Yes @Ageless1946 it's a bug. 10 million other computers running it okay are apparently broken.
 

All kidding aside, if you're having an issue and would like some help with this then I need to get some logs please to see what's going on.

 

Please read the following and post back the 3 requested logs as an attachment.
 
Diagnostic Logs
 
Thank you

Ron

 

[Ageless1946]

Problem: Web protection does not turn on. 

Attempting to manually start it results in "Starting" but it never starts.

I tried this option that was in one of the posts.

turned off  enable self protection module.

Reboot 

I was able to start web protection, but then later in the day, it reverted back to same problem.

Then thereafter enable self protection was back on and could not turn it off anymore.

FRST.txt

Addition.txt

MB-CheckResult.txt

[AdvancedSetup]

Hello @Ageless1946  As you can see from the Event Logs there is quite a bit going on as far as errors on your system. These errors can affect not only how our program works but other programs as well. You need to please work on fixing the errors on your system. If you like I can assist you.

 

 

==================== Event log errors: =========================

Application errors:
==================
Error: (02/08/2017 04:24:56 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (02/07/2017 08:57:40 AM) (Source: MSSQL$BWDATOOLSET) (EventID: 8317) (User: )
Description: Cannot query value 'First Counter' associated with registry key 'HKLM\SYSTEM\CurrentControlSet\Services\MSSQL$BWDATOOLSET\Performance'. SQL Server performance counters are disabled.

Error: (02/05/2017 09:54:24 AM) (Source: MSSQL$BWDATOOLSET) (EventID: 8317) (User: )
Description: Cannot query value 'First Counter' associated with registry key 'HKLM\SYSTEM\CurrentControlSet\Services\MSSQL$BWDATOOLSET\Performance'. SQL Server performance counters are disabled.

Error: (02/05/2017 09:52:44 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: MASTERBLASTER)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (02/05/2017 09:52:39 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: MASTERBLASTER)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (02/01/2017 09:42:43 AM) (Source: Windows Backup) (EventID: 4104) (User: )
Description: The backup was not successful. The error is: There is not enough free space on the backup storage location to back up the data. (0x80780048).

Error: (02/01/2017 09:42:42 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (02/01/2017 09:42:24 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (02/01/2017 09:42:08 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (02/01/2017 08:59:56 AM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.


System errors:
=============
Error: (02/09/2017 06:11:13 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
 and APPID 
{F72671A9-012C-4725-9D2F-2A4D32D65169}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (02/09/2017 06:10:59 AM) (Source: disk) (EventID: 15) (User: )
Description: The device, \Device\Harddisk2\DR14, is not ready for access yet.

Error: (02/09/2017 06:10:59 AM) (Source: disk) (EventID: 15) (User: )
Description: The device, \Device\Harddisk2\DR14, is not ready for access yet.

Error: (02/08/2017 08:56:33 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
 and APPID 
{F72671A9-012C-4725-9D2F-2A4D32D65169}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (02/08/2017 08:56:15 PM) (Source: disk) (EventID: 15) (User: )
Description: The device, \Device\Harddisk2\DR13, is not ready for access yet.

Error: (02/08/2017 08:56:15 PM) (Source: disk) (EventID: 15) (User: )
Description: The device, \Device\Harddisk2\DR13, is not ready for access yet.

Error: (02/08/2017 08:56:15 PM) (Source: disk) (EventID: 15) (User: )
Description: The device, \Device\Harddisk2\DR13, is not ready for access yet.

Error: (02/08/2017 08:56:15 PM) (Source: disk) (EventID: 15) (User: )
Description: The device, \Device\Harddisk2\DR13, is not ready for access yet.

Error: (02/08/2017 08:56:15 PM) (Source: disk) (EventID: 15) (User: )
Description: The device, \Device\Harddisk2\DR13, is not ready for access yet.

Error: (02/08/2017 08:56:15 PM) (Source: disk) (EventID: 15) (User: )
Description: The device, \Device\Harddisk2\DR13, is not ready for access yet.