BSOD by a couple of Business-Programms

[wstroehlein]

Hello,

beginning last Thursday we get massive BSOD's on Test-Computers equipped with Malwarebytes Anti-Ransomware Beta. It seems to react negative on last Microsoft-Patchday ... but i  haven't investigated further. If you want you can get the corresponding memory.dmp file. Unfortunatly due the forums upload-size-restriction i'am unable to attach the DUMP.

If you are interested (Windows 7 Pro SP1 with all Security-Packs) and Anti-Ransomware Beta 0.9.17.661 please contact me to send you the Dump.

Yours Sincerely

Wolfgang

 

[1PW]

Hello @wstroehlein and

Malwarebytes' staffers would appreciate your assistance in identifying the source of the BSoD(s) your system has experienced.  Please attach the following data to your next reply:

1.)  Using the native Windows built-in zip utility, attach the archived contents of the "%ProgramData%\MalwarebytesARW\” directory in a .zip file.
2.)  Post the most recent Complete or Kernel .dmp file, from the "%SystemRoot%\Minidump\" directory, to a free file sharing service such as https://www.dropbox.com/ and reply with the .dmp file's URL.
3.)  Attach (do not compress/copy/paste) the separate FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1.

Soon after the requested data is posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

Edited December 20, 2016 by 1PW

[wstroehlein]

Hello,

files attached ...

Greetings

Wolfgang

 

Addition.txt

FRST.txt

Malwarebytes.zip

122016-39499-01.dmp

[jprism]

Thank you @wstroehlein

We shall pass this on to the Malwarebytes Engineering team for analysis

 

[jprism]

Hi @wstroehlein

we just released Component Update 1.1.19 to address this BSOD.  It takes a little bit of time for the ARW Beta to pick it up but just make sure you are in this version and the issue should be solved.

Hope this helps.