Jump to content
wstroehlein

BSOD by a couple of Business-Programms

Recommended Posts

Hello,

beginning last Thursday we get massive BSOD's on Test-Computers equipped with Malwarebytes Anti-Ransomware Beta. It seems to react negative on last Microsoft-Patchday ... but i  haven't investigated further. If you want you can get the corresponding memory.dmp file. Unfortunatly due the forums upload-size-restriction i'am unable to attach the DUMP.

If you are interested (Windows 7 Pro SP1 with all Security-Packs) and Anti-Ransomware Beta 0.9.17.661 please contact me to send you the Dump.

Yours Sincerely

Wolfgang

 

Share this post


Link to post
Share on other sites

Hello @wstroehlein and :welcome:

Malwarebytes' staffers would appreciate your assistance in identifying the source of the BSoD(s) your system has experienced.  Please attach the following data to your next reply:

1.)  Using the native Windows built-in zip utility, attach the archived contents of the "%ProgramData%\MalwarebytesARW\” directory in a .zip file.
2.)  Post the most recent Complete or Kernel .dmp file, from the "%SystemRoot%\Minidump\" directory, to a free file sharing service such as https://www.dropbox.com/ and reply with the .dmp file's URL.
3.)  Attach (do not compress/copy/paste) the separate FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1.

Soon after the requested data is posted, the Malwarebytes' QA & Developer Teams, and staffers can commence their analysis.  Thank you always for your assistance.

Edited by 1PW

Share this post


Link to post
Share on other sites

Hi @wstroehlein

we just released Component Update 1.1.19 to address this BSOD.  It takes a little bit of time for the ARW Beta to pick it up but just make sure you are in this version and the issue should be solved.

Hope this helps.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.