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can't install malwarebytes anti malware


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Hello Everyone, I was about to install malwarebytes anti malware on my laptop and a pop up error appears "Application has generated an exception that could not be handled."

process id=0xef7e4f(15695439), thread id=0xef3ea8(15679144).

Click Ok to terminate the application

Click CANCEL to debug the application

 

i really dont know what really happen here. btw i have windows 10 build 1511

i hope you help me with this thanks in advance

 

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Hello and Welcome to Malwarebytes :)

Let's try this first (it may be possible that your download got corrupted) Also please make sure you perform these steps as an Admin on your computer....

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs(the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  3. NOTE: More info about v2.2.1 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions


Please let us know how it goes.

Thank You,

Firefox

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