dougbthom Posted September 29, 2016 ID:1064600 Share Posted September 29, 2016 Recently I've been getting notices that my Premium Malwarebytes is interfering with my Norton product. Yesterday I got a notice from Norton saying that their program wanted to delete Malwarebytes totally from my computer but did not do that task. Is this a common problem that others are experiencing when using Norton? Thanks for any help you can offer. Link to post Share on other sites More sharing options...
Firefox Posted September 29, 2016 ID:1064619 Share Posted September 29, 2016 Hello and Welcome to Malwarebytes. It is a common practice from Antivirus software's to mention MBAM or other security products to first uninstall them before installing their product, in your case Norton. Not sure what version of Norton your running, but I have several computers that run both Norton (Symantec Endpoint Protection in my case) and MBAM without any issues. You could always add exceptions if you like to help just in case. See below. Please exclude the following files from your Antivirus Software (not sure what version you are using): Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For 32 bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8 & Windows 10: C:\Program Files\Malwarebytes Anti-Malware\mbam.exe C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe C:\Program Files\Malwarebytes Anti-Malware\mbamresearch.exe C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe For 64 bit versions of Windows Vista or Windows 7 / 8 & 10: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamresearch.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE, MBAMSERVICE.EXE and MBAMRESEARCH.EXE from it as well Link to post Share on other sites More sharing options...
dougbthom Posted September 29, 2016 Author ID:1064626 Share Posted September 29, 2016 Thanks for the reply! I'm using Windows 7 and Norton Security Deluxe which I renewed about 4 months ago. I also have CCleaner installed which I use maybe every 2 weeks or so. I have never received any notices from Norton before that any programs were interfering with their program. Link to post Share on other sites More sharing options...
Firefox Posted September 29, 2016 ID:1064632 Share Posted September 29, 2016 Your welcome, I can't say much as far as Norton throwing up the notification. They should both get along nicely. If you see the message again you can let us know, or you can try the exceptions I mentioned above. If you like you can provide the logs requested below and we can review them for you to see if we can find anything out of the ordinary. We would need more info on the system.... Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs (the three files should be CheckResults.txt, FRST.txt and Addition.txt) Thank You, Firefox Link to post Share on other sites More sharing options...
lmacri Posted September 30, 2016 ID:1064771 Share Posted September 30, 2016 On 2016-09-29 at 6:33 AM, dougbthom said: Recently I've been getting notices that my Premium Malwarebytes is interfering with my Norton product. Yesterday I got a notice from Norton saying that their program wanted to delete Malwarebytes totally from my computer but did not do that task. Is this a common problem that others are experiencing when using Norton? Thanks for any help you can offer. Hi dougbthom: Other Norton users have noticed the same issue since Symantec started rolling out the v22.8.0.50 product update on 26-Sep-2016. Norton v22.8 users are even being prompted to uninstall the free version of MBAM - see FattiesGoneWild's thread Norton Security 22.8.0.50 SDS definition error in the Norton forum. Here's what I see when I run Norton's AutoFix (Help | Get Support), and Krusty13 reported in that thread that he is also being prompted to uninstall HitmanPro.Alert 3: Note that Norton users saw similar warnings in 2013 - see the old thread thread Warning NIS 20.3.0.36 NOT compatible with Malwarebytes. That time it took over 9 pages (and 480 posts) of user comments before Symantec finally relented and removed this warning per Symantec employee Tony Weiss' 10-Jun-2013 post <here>. I'm currently monitoring FattiesGoneWild's thread and hope it doesn't take Symantec four months to respond to user complaints this time. ------------ 32-bit Vista Home Premium SP2 * Firefox v49.0.1 * NIS v22.8.0.50 * MBAM Premium v2.2.1 Link to post Share on other sites More sharing options...
dougbthom Posted September 30, 2016 Author ID:1064784 Share Posted September 30, 2016 Thank you for all the info. I decided last night to "uninstall" Malwarebytes Premium on our computers. Problem I believe is solved. The computers are running much faster. I'll monitor things for a while and may give Malwarebytes another go at some point. Link to post Share on other sites More sharing options...
lmacri Posted September 30, 2016 ID:1064791 Share Posted September 30, 2016 41 minutes ago, dougbthom said: I decided last night to "uninstall" Malwarebytes Premium on our computers. Problem I believe is solved. The computers are running much faster. I'll monitor things for a while and may give Malwarebytes another go at some point. Hi dougbthom: For future reference, if you want to test for a conflict between Norton and MBAM you can go to Settings | Advanced Settings in MBAM Premium and disable Start Malwarebytes Anti-Malware with Windows and re-boot. This will prevent MBAM Premium's real-time protection from starting at boot-up and essentially turns MBAM Premium into an on-demand scanner like the free version of MBAM that you can still launch anytime you wish to run manual scans. If you find that Norton runs better with MBAM's real-time protection completely disabled you can selectively disable Malware Protection or Malicious Website Protection as shown below to see which real-time module is causing problems with Norton. ------------ 32-bit Vista Home Premium SP2 * Firefox v49.0.1 * NIS v22.8.0.50 * MBAM Premium v2.2.1 Link to post Share on other sites More sharing options...
lmacri Posted October 3, 2016 ID:1065223 Share Posted October 3, 2016 (edited) On 2016-09-29 at 6:33 AM, dougbthom said: Recently I've been getting notices that my Premium Malwarebytes is interfering with my Norton product. Yesterday I got a notice from Norton saying that their program wanted to delete Malwarebytes totally from my computer... Hi dougbthom: From Symantec employee Gayathri_R's 03-Oct-2016 post in FattiesGoneWild's thread Norton Security 22.8.0.50 SDS definition error: "...Our engineering team has reviewed the need to alert customers about Malwarebytes and HitmanPro.Alert upon install, and after inspecting the latest versions, we have removed these blocking alerts in the latest patch." I tried Norton's AutoFix (Help | Get Support) after Norton's LiveUpdate ran this morning and confirmed that the warning to uninstall MBAM has been removed. ----------- 32-bit Vista Home Premium SP2 * Firefox v49.0.1 * NIS v22.8.0.50 * MBAM Premium v2.2.1 Edited October 3, 2016 by lmacri Link to post Share on other sites More sharing options...
Firefox Posted October 3, 2016 ID:1065226 Share Posted October 3, 2016 @lmacri, thanks for posting that info, hopefully that will help others after they read the post... Link to post Share on other sites More sharing options...
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