Cannot Start Protection

[Chinwonder2]

Hey everyone!

 

I downloaded this program when I first heard about it, since I have Malwarebytes Anti-Malware I thought I would also get this program.

 

When i first installed and ran the program, everything was working great! But a couple of days ago, I clicked to start the program and this screen came up (see attached file) and no matter how many times I've clicked "Start Protection" or "Fix Now" it won't turn green.

 

Is this a known bug or something new. I have uninstalled and re-installed to see if it would fix it but to no success.

 

Thanks.

 

-Jordan

 

[1PW]

Hello Chinwonder2 and

Before anything else, please create the following archives for developer analysis:

Create a ZIP archive of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\
Create another ZIP archive of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped archives to your next reply.

Only after posting the above archives and if a conventional Windows restart to the Normal boot mode has/does not resolve(d) the reported issue, please consider a clean re-install of MBARW Beta:

1. Close all open Windows applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware.
2. If MBARW Beta was uninstalled successfully, the following directories will have been deleted from a typical Windows 64-bit system:
 

C:\Program Files\Malwarebytes\

C:\ProgramData\Malwarebytes Anti-Ransomware\

C:\ProgramData\MBAMService\

3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory may be deleted in the Windows Safe mode.
4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT!
5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the MBARW Introduction topic.
6. Right-click the MBARW_Setup.exe file and left-click Run as administrator from the context menu.
7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode.

Please reply to your topic with the status of your reported issue.

Thank you for beta testing MBARW and your valued feedback.

[Chinwonder2]

It seems to have fixed itself for now, but if this problem occurs again, I'll be sure to follow the above directions.

Thanks for your help!

-Chin

[Decrypterfixer]

Thanks for the feedback Chin!

[realwirehead]

I had this issue and after windows updates on windows 10 it was fixed.