pokey23 Posted March 2, 2016 ID:1022840 Share Posted March 2, 2016 I am unable to use win disk defrag. I recieved the following message pop-up. disk defragmenter was scheduled using another program. disk defraf is currently using customized setting created by another program. before you can modify the schedule, you must remove the customized settings. The pop-up has 2 buttons available remove settings, and cancel. when i click on remove settings nothing changes.I need some direction with this problem as I have no idea what program is controling disk defras. ( or is it malware) I have scaned the pc with malwarebutes free edition, with nothing found, also with avg free edition with nothing found. Thqank You Larry Link to post Share on other sites More sharing options...
Firefox Posted March 2, 2016 ID:1022841 Share Posted March 2, 2016 Hello and Welcome back... We would need more info on the system.... Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs (the three files should be CheckResults.txt, FRST.txt and Addition.txt) Thank You, Firefox Link to post Share on other sites More sharing options...
pokey23 Posted March 3, 2016 Author ID:1022894 Share Posted March 3, 2016 Please review the requested scan logs. See attached files Thanks Larry Addition.txtFRST.txtCheckResults.txt Link to post Share on other sites More sharing options...
pokey23 Posted March 7, 2016 Author ID:1023710 Share Posted March 7, 2016 Was wondering if you are still helping me? Larry Link to post Share on other sites More sharing options...
Firefox Posted March 7, 2016 ID:1023767 Share Posted March 7, 2016 Sorry its been a busy week.... Not saying your infected, but here are some items that need to be addressed, but can not be done in this section of the forum. Please follow the instructions below so one of the experts can help you clean up those errors. We are not permitted to work on possible malware-related issues here in this section of the forum. Such work is conducted in a special forum area reserved for that purpose, or at the help desk. So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process. A malware analyst will assist you with looking into your issue. Thank you Link to post Share on other sites More sharing options...
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