Demonz Posted November 5, 2015 ID:999903 Share Posted November 5, 2015 Hi All, My MalwareBytes Premium has stopped working. I'm running Windows 10 Pro 64bit Here is the log from eventvwr: Faulting application name: mbam.exe, version: 2.3.125.0, time stamp: 0x5612a56bFaulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1eException code: 0x40000015Fault offset: 0x0008d6fdFaulting process ID: 0x2e2cFaulting application start time: 0x01d117ce74a16f04Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeFaulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dllReport ID: b77e0d7e-67a0-4e1c-bbdd-857a11641423Faulting package full name: Faulting package-relative application ID: I noticed that this product stopped working after i installed the Hyper-V feature on my computer ( but this may perhaps be a red herring ) Any help to get the program back up and running will be greatly appreciated. Thanks Link to post Share on other sites More sharing options...
Demonz Posted November 5, 2015 Author ID:999911 Share Posted November 5, 2015 Also this is a clean copy of Windows 10 - no upgrade process involved. Link to post Share on other sites More sharing options...
Firefox Posted November 5, 2015 ID:999917 Share Posted November 5, 2015 Hello and Welcome to Malwarebytes Let's try this first....Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions Please let us know how it goes. Thank You, Firefox Link to post Share on other sites More sharing options...
Demonz Posted November 5, 2015 Author ID:999924 Share Posted November 5, 2015 Hello and Welcome to Malwarebytes Let's try this first....Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions Please let us know how it goes.Thank You,Firefox Thank you. The clean tool seems to have worked so far - I've rebooted windows and it started up with the PC so it appears the problem has been solved. I take it the clean up tool does a better job than uninstalling from add/remove programs so i 'll remember to give the clean tool a go if i ever have any problems in the future. Thanks Link to post Share on other sites More sharing options...
Firefox Posted November 5, 2015 ID:999935 Share Posted November 5, 2015 Glad to hear your issue is fixed, glad I could help.... Yes the mbam-clean tool does a better job, this is why we recommend it. Link to post Share on other sites More sharing options...
Staff Jekko Posted November 5, 2015 Staff ID:999952 Share Posted November 5, 2015 Hi there Demonz, A few questions:When does MBAM Crash? (During a scan, with Hyper-v manager opened, during a scheduled scan/update?) Have you reinstalled and are still seeing the issue? (sounds like it's resolved, but I want to ask again to make sure ) Link to post Share on other sites More sharing options...
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