"You must be connected to the internet to activate your Malwarebytes Anti-Malware premium license"

[lazyquackduck]

When I try to activate a premium key It says, "You must be connected to the internet to activate your Malwarebytes Anti-Malware premium license"  And when I'm trying to update the database version it just says , "Unable to access update server".

[Maurice Naggar]

Sometimes this may result from interference from the antivirus & or from its associated firewall.

What brand name of antivirus is installed on this machine?

and, did you just recently install Malwarebytes Anti-Malware ?

 

 

Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts. In some  instances, exclusions may need to be set for your specific antivirus product to achieve the best possible system performance.
I suggest putting in trust settings in your antivirus, as follows:
Please "put as Trusted" (i.e., put Trust settings ) for the following MBAM exe files within your Antivirus Software **whitelist** :

Note: If using a software firewall besides the built in "Windows Firewall" you'll need to exclude them from it as well

For 32-bit Windows Vista or Windows 7, 8.1, 10, or Windows XP:

C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 or Windows 8.1, 10:

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:
data-cdn.mbamupdates.com

Check your Anti-Virus/Internet-Security application to see if you can add exclusions for specific applications/files to ignore.
You may need to check their support website for instructions.
You will need to set your Anti-Virus/Internet-Security to ignore/exclude the files I listed above.
 

[daledoc1]

Hi, @lazyquackduck:

 

In addition to Maurice's expert advice, 1 quick thing to check:  please check the system's date and time.

Quite a few folks who report the errors you do found that their computer's date and/or time was incorrect.

Fixing that resolved the activation and updating issue.

 

Cheers,

[lazyquackduck]

I usually have microsoft sucurity essintials running, I have recently installed it malwarebytes - but it was working just fine until i tryed to get primium for free (i know i know but if it helps i will say it) it worked for about a week and one day it just stopped connecting to the download server.

[daledoc1]

>>Have you checked the computer's date and time (down at the lower right corner of the display)?

 

I don't mean to hijack this thread.

But there have been quite a few users (including very recently HERE) for whom this simple fix solved their activation and updating problems.

 

>Obviously, if that doesn't explain or resolve your issue, you'll need to work with Maurice to fix the problem.

 

Cheers,

[lazyquackduck]

Thanks for the help guys. I ended up fixing it, the issue was that it was blocked thru the windows firewall

[daledoc1]

Excellent!

I'm glad you were able to resolve the issue.

 

Thanks for letting us know.

 

Cheers,