abuela Posted December 3, 2014 ID:915286 Share Posted December 3, 2014 I ran a HitmanPro scan and it located 2 PUPs being: Sidebar Execute GboxappC:\Windows\System32\Tasks\ Sidebar Execute\ Gbox appHKLM\Software\Microsoft\Windows NT\ CurrentVersion\TaskCache\Tree\ I deleted them (dumb) and restarted my PC. Then I noticed that the MBAM icon doesn't start in the system tray. So I think that the above 2 pups were somehow MBAM related. When I click MBAM's short cut then it will appear near the clock but don't know if I would be protected etc. Would you suggest that I remove and reinstall MBAM Premium? I just purchased it a few days ago. What are the procedures for doing so? Do I need an uninstaller or just delete from the Programs and Features? I printed out the purchase so I should have the license. Please let me know. Thanks! Link to post Share on other sites More sharing options...
Firefox Posted December 3, 2014 ID:915294 Share Posted December 3, 2014 Hello and Welcome! First off, Malwarebytes does not contain any PUP's at all nor will it ever! Not sure what those two files are for, but you can just reinstall Malwarebytes and it should fix your issue... below you will find what you need....Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs (the three files should be CheckResults.txt, FRST.txt and Addition.txt)NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsThank You, Firefox Link to post Share on other sites More sharing options...
abuela Posted December 3, 2014 Author ID:915325 Share Posted December 3, 2014 Hi Firefox. Deleted and reinstalled MBAM Premium with your assistance. All went flawlessly. Thank you so much! Advised HitmanPro of these PUPs on a forum. Hopefully they will attend to it just as promptly as what you did! Link to post Share on other sites More sharing options...
abuela Posted December 3, 2014 Author ID:915332 Share Posted December 3, 2014 Firefox: After the fact I almost am certain the pups (false positives) had to do with MBAMs tasks because when I restarted my PC a black screen came on with the words Malwarebytes Antimalware in large bold white letters which then disappeared when the normal Windows screen came on. I am sure that MBAM doesn't have any PUPs as I have had MBAM free for years. Thanks again! Link to post Share on other sites More sharing options...
Firefox Posted December 3, 2014 ID:915347 Share Posted December 3, 2014 Glad to hear your problem is solved, glad I could help... Link to post Share on other sites More sharing options...
abuela Posted December 4, 2014 Author ID:915467 Share Posted December 4, 2014 Firefox, I had to do a restore to a previous date because the above-mentioned items were missing in my PC. It definitely was not MBAM, rather HitmanPro that marked the 2 items as being pups. MBAM suffered the consequences after the disappearance of those 2 items. Therefore, I had to uninstall and reinstall MBAM Premium again after the restore. All seems to be running fine now. Link to post Share on other sites More sharing options...
Firefox Posted December 4, 2014 ID:915471 Share Posted December 4, 2014 If you do a system restore, that explains why Malwarebytes stopped working. When you do a system restore it breaks the installation for Malwarebytes as some of the files for Malwarebytes get out of sync. The only fix for when you do a system restore go get Malwarebytes working again is to re-install the application. Thanks Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now