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Need Help: Rootkit infection and Multiple Malicious Website Blocked msgs from SysWOW64

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Hi Malwarebytes,


Need help removing multiple infections. Malwarebytes continues displaying multiple Malicious Website Blocked messages even when a browser is not open. Here is an example:




Port: 55928

Type outbound

Process: C:\windows\syswow64\dllhost.exe


Security settings in IE continue to be changed after reboot which prevents me from downloading. I have to continually change the security settings in order to download.


Trying to run FRST but Norton continues to reject and mark it as a threat.

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Hello and welcome.  Please follow these guidelines while we work on your PC:

  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.”  Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.

icon11.gif   Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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Please do this next:

icon11.gif   Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it in the same location as FRST (usually your desktop) as fixlist.txt

HKU\S-1-5-21-687661360-2057582773-2491740261-1000\...A8F59079A8D5}\localserver32:  <==== ATTENTION!CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTIONEmptyTemp:
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now run FRST again.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log (Fixlog.txt) please post it to your reply.

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Please do this next:

icon11.gif  Download Combofix from HERE, and save it to your desktop.  

**Note:  It is important that it is saved directly to your desktop**

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link

Double click on ComboFix.exe & follow the prompts.

  • If you have trouble, stop and post back.  Do not try to repeatedly run comboFix!
  • When finished, it will produce a report for you.
Note: If after running ComboFix you receive a message stating, "Illegal Operation Attempted on a registry key that has been marked for deletion" rebooting your computer will resolve the problem.

Please include the following in your next post:
  • ComboFix log

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Please do this next:

When you rebooted, did your Norton Security Suite auto-start like it should?  Please do this next:

icon11.gif   Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

icon11.gif  Open Malwarebytes AntiMalware (MBAM)

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

Please include the following in your next post:
  • adwCleaner log
  • MBAM log

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Malwarebytes Anti-Malware

Scan Date: 11/21/2014
Scan Time: 5:14:11 PM
Administrator: Yes

Malware Database: v2014.11.21.12
Rootkit Database: v2014.11.21.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Juani

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 358115
Time Elapsed: 18 min, 56 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 5
PUP.Optional.PrivacySafeGuard.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{A42D2EB4-DD31-4BB5-8AA5-8D4E04806DBE}, Quarantined, [6b000f2f7c003cfaf66bce2c45bd629e],
PUP.Optional.PrivacySafeGuard.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{A42D2EB4-DD31-4BB5-8AA5-8D4E04806DBE}, Quarantined, [6b000f2f7c003cfaf66bce2c45bd629e],
PUP.Optional.PrivacySafeGuard.A, HKU\S-1-5-21-687661360-2057582773-2491740261-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{A42D2EB4-DD31-4BB5-8AA5-8D4E04806DBE}, Quarantined, [6b000f2f7c003cfaf66bce2c45bd629e],
PUP.Optional.PrivacySafeGuard.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{1036AD63-AEAC-460B-9060-C96005D4DC86}, Quarantined, [48238eb04c30e84e5a0625d5b1510000],
PUP.Optional.PrivacySafeGuard.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{B820C985-D9F1-45B5-A7F5-0C5863CBEA04}_is1, Quarantined, [591271cd601c3ef87e9dc5f284800df3],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 1
PUP.Optional.PrivacySafeGuard.A, C:\Program Files\PrivacySafeGuard, Quarantined, [591271cd601c3ef87e9dc5f284800df3],

Files: 6
PUP.Optional.PrivacySafeGuard.A, C:\Program Files\PrivacySafeGuard\PrivacySafeGuard.dll, Quarantined, [6b000f2f7c003cfaf66bce2c45bd629e],
PUP.Optional.PrivacySafeGuard.A, C:\Program Files\PrivacySafeGuard\unins000.exe, Quarantined, [591271cd601c3ef87e9dc5f284800df3],
PUP.Optional.PrivacySafeGuard.A, C:\Program Files\PrivacySafeGuard\enablebho.exe, Quarantined, [591271cd601c3ef87e9dc5f284800df3],
PUP.Optional.PrivacySafeGuard.A, C:\Program Files\PrivacySafeGuard\Install.Stats.Ping.exe, Quarantined, [591271cd601c3ef87e9dc5f284800df3],
PUP.Optional.PrivacySafeGuard.A, C:\Program Files\PrivacySafeGuard\pschrome_bunndle-cb_1_1.crx, Quarantined, [591271cd601c3ef87e9dc5f284800df3],
PUP.Optional.PrivacySafeGuard.A, C:\Program Files\PrivacySafeGuard\unins000.dat, Quarantined, [591271cd601c3ef87e9dc5f284800df3],

Physical Sectors: 0
(No malicious items detected)


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How is your computer running now? Please do this next:

icon11.gif  Double click on AdwCleaner.exe to run the tool again.

  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-Uncheck any items you wish to keep->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

icon11.gif  Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

  • Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
  • Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.

Please include the following in your next post:
  • adwCleaner log
  • ESET log

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Norton found some tracking cookies...nothing more. Here is the report


Scan Information:
  Virus Defs Version: 2014.11.21.017
  Virus Defs Seq ID: 159147

Scan Statistics:
  Scan Start:
   Local: 11/22/2014 11:10 AM
   UTC: 11/22/2014 4:10 PM
  Scan Time: 4,004 seconds
  Scan Targets: Entire computer
   Total items scanned: 1,874,433
   - Files & Directories: 1,871,329
   - Registry Entries: 559
   - Processes & Start-up Items: 1,822
   - Network & Browser Items: 716
   - Other: 4
   - Trusted Files: 15,512
   - Skipped Files: 19,941

   Total security risks detected: 11
   Total items resolved: 11
   Total items that require attention: 0

Resolved Threats:
11 Tracking Cookies
Type: Anomaly
Risk: Low (Low Stealth, Low Removal, Low Performance, Low Privacy) 
Categories: Tracking Cookies
Status: Fully Resolved
11 Tracking Cookies
Cookie:juani@ru4.com/ - Deleted
Cookie:juani@doubleclick.net/ - Deleted
Cookie:juani@questionmarket.com/ - Deleted
Cookie:juani@revsci.net/ - Deleted
Cookie:juani@casalemedia.com/ - Deleted
Cookie:juani@pixel.rubiconproject.com/ - Deleted
Cookie:juani@atwola.com/ - Deleted
Cookie:juani@ads.pointroll.com/ - Deleted
Cookie:juani@advertising.com/ - Deleted
Cookie:juani@rubiconproject.com/ - Deleted
- Deleted

Unresolved Threats:
No unresolved risks

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In that case your logs are looking good!  All I have left for you is an update and some important cleanup:

icon11.gif  Your Adobe reader needs to be updated.  Please visit Adobe's site and grab the newest version.  Be sure to watch for and uncheck any boxes offering to install other software.

icon11.gif  Uninstall ComboFix

  • Press the Windows key + R on your keyboard or click Start -> Run.  Copy and past the following text into the run box that opens and press OK:
    Combofix /Uninstall


icon11.gif  Download OTC to your desktop and run it

  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.
  • Manually delete any remaining logs or tools from our fixes

icon11.gif  Double click on AdwCleaner.exe to run the tool again.
  • Click on the Uninstall button.
  • Click Yes when asked are you sure you want to uninstall.
  • Both AdwCleaner.exe, its folder and all logs will be removed.

icon11.gif  Finally, I'd like to make a couple of suggestions to help you stay clean in the future:

  • Restart any anti-malware programs that we disabled while we were cleaning your machine.
  • Keep your antivirus application and MBAM current and updated.  Scan with them at least weekly.
  • Please read this post for some helpful information.

Please post once more so I know you are all set and I can mark this thread resolved. Good luck and stay safe!

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  • 2 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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