Can't get rid of malware

[bkohl]

I have a bunch of Word and Excel docs that say they are corrupt and won't open. Not sure if anything can be done about that.  I'd rather deal with then the crap these last few days.

You've been extremely helpful and patient.  I appreciate your help very much. I will be making a donation!!

[MrCharlie]

Can you zip one up and attach it....see if I can open it.

 

MrC

[bkohl]

Here's one. Thanks.

[MrCharlie]

OK, I don't have MS office on this system so I can't open it.

 

A Google search came up with this:

http://lmgtfy.com/?q=Word+and+Excel+documents+are+corrupt

 

MrC

[bkohl]

I hate to bother you again, but it started freezing up at various times and always with a Malwarebytes scan, any ideas?

[MrCharlie]

Please re-scan with FRST and Make sure the Addition Box is checked.

Post or attach the 2 logs FRST(64).txt and Addition.txt

MrC

[bkohl]

Here are the files

Addition.txt

FRST.txt

[MrCharlie]

AV: Lavasoft Ad-Watch Live! Anti-Virus (Enabled - Up to date) {9FF26384-70D4-CE6B-3ECB-E759A6A40116}

AV: Microsoft Security Essentials (Disabled - Up to date) {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}

AS: Microsoft Security Essentials (Disabled - Up to date) {F4542E20-6399-F3B9-D5A7-4EE87964D00C}

AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

AS: Lavasoft Ad-Watch Live! (Enabled - Up to date) {24938260-56EE-C1E5-047B-DC2BDD234BAB}

 

Make sure you only have one anti-virus and one firewall running on the system.

===========================================

I see you used CCleaners registry cleaner, this is not a recommended procedure and actually does no good and often causes problems.

I suggest you restore all of the items and stay away from cleaning the registry:

C:\Users\Kohl 2010\Documents\cc_20141106_195128.reg

C:\Users\Kohl 2010\Documents\cc_20141104_204818.reg

C:\Users\Kohl 2010\Documents\cc_20141113_211214.reg

===========================================

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

Run FRST.exe/FRST64.exe and click Fix only once and wait

The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

============================================

I don't think you ran AdwCleaner:

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next.........

Please Update and run a Threat Scan (Malwarebytes)

Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine All that's found

MrC

[bkohl]

Thank You!

AdwCleanerS0.txt

[MrCharlie]

Did you run the FRST fix????

How is it????

MrC

[bkohl]

Sorry, things have been pretty crazy around here and I haven't had a chance for a few days. Here's the fix log.

Fixlog2.txt

[MrCharlie]

....and how is it???

 

MrC

[bkohl]

Still freezing up, but not as often.

[MrCharlie]

Well it's not malware related, many things can cause the computer to freeze.

Memory, cpu, overheating etc.

 

Some links that may help:

http://lmgtfy.com/?q=troubleshooting+computer+freeze+lockup+problems

 

MrC

[bkohl]

Thanks for your help!

[AdvancedSetup]

Glad we could help.

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