smemeber Posted August 27, 2014 ID:872164 Share Posted August 27, 2014 Hi malwarebytes, on one of my computers Eset is frozen and won't close with task manager, what should I do? Thanks Link to post Share on other sites More sharing options...
smemeber Posted August 27, 2014 Author ID:872167 Share Posted August 27, 2014 Update: the CPU is also around 95-100% Link to post Share on other sites More sharing options...
daledoc1 Posted August 27, 2014 ID:872169 Share Posted August 27, 2014 Hi: As this is the MBAM forum not the Eset forum, we might need to wait for a forum member to come along who is familiar with that particular product. Until then: Perhaps reboot the computer? Perhaps consult with folks at their product forum, or their KB, or perhaps their support page? <Just a suggestion> Link to post Share on other sites More sharing options...
smemeber Posted August 28, 2014 Author ID:872214 Share Posted August 28, 2014 Okay. I don't think it's an Eset problem now as the whole computer froze and I had to do a cold boot, so should I run Windows repair all in one? Thanks Link to post Share on other sites More sharing options...
daledoc1 Posted August 28, 2014 ID:872262 Share Posted August 28, 2014 As XiRw pointed out, we'd need to see a bit of system information in order to help you. Please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)NOTE: If you have previously run FRST on this computer, please be sure there is a check mark in the box for "Addition.txt" under the options before running it. BTW, is this the same computer as this one here: https://forums.malwarebytes.org/index.php?/topic/151730-i-have-some-malware/? Thanks, Link to post Share on other sites More sharing options...
smemeber Posted August 28, 2014 Author ID:872453 Share Posted August 28, 2014 Logs coming soon It's not the same computer. Link to post Share on other sites More sharing options...
smemeber Posted August 28, 2014 Author ID:872593 Share Posted August 28, 2014 Okay, i'm back Now, you might wonder these things about the attached log: Q: Why is the PC name Laura? A: the computer wasn't always mine Q: why are the drives messed up(they might be)? A: A while back, this computer had a pretty bad infection (before I knew about the mbam forums) and got a technician, and his "solution" was to install a new hard drive. Logs attatched. FRST.txtAddition.txtCheckResults.txt Link to post Share on other sites More sharing options...
smemeber Posted August 28, 2014 Author ID:872594 Share Posted August 28, 2014 UPDATE: the computer also had trouble starting, it had to do startup repair(which failed), but I was still able to start the computer Link to post Share on other sites More sharing options...
smemeber Posted August 30, 2014 Author ID:873257 Share Posted August 30, 2014 Hi, are you still here? Thanks Link to post Share on other sites More sharing options...
daledoc1 Posted August 30, 2014 ID:873259 Share Posted August 30, 2014 Hi: It looks as if none of our more expert forum members has any suggestions so far. Having said that, from what you describe, the system appears to be significantly damaged.It probably needs in-depth work that we don't perform in this section of the forum.You might want to start with system file checker (sfc /scannow) - here is a link to a tutorial for Vista: http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html Your best bet, though, might be to start with the advice here: Available Assistance for Possibly Infected Computers.Then please start a new topic (with all of your logs) in the malware removal section, in order to have an expert check to be sure that the problem is not due to malware. Otherwise, another option would be to back up your data and then wipe the drive and reinstall Windows. Sorry, but that's all I can suggest at this point.Perhaps someone else will have some other suggestions. Thank you, Link to post Share on other sites More sharing options...
smemeber Posted August 30, 2014 Author ID:873344 Share Posted August 30, 2014 Okay, it's what I thought Anyways, thanks for your help, see you later Link to post Share on other sites More sharing options...
Firefox Posted September 4, 2014 ID:874764 Share Posted September 4, 2014 It seems like this computer has a bad failing hard drive... you should backup all your data and replace the drive.... Error: (08/28/2014 10:09:58 AM) (Source: disk) (EventID: 7) (User: ) Description: The device, \Device\Harddisk0\DR0, has a bad block. Link to post Share on other sites More sharing options...
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