Malwarebytes freezes after install

[TiminAz]

After installing mbam-setup-2.0.201012.exe the program starts but then freezes as soon as an update attempt is run...heave removed and uninstalled...but same issue.  Please help in getting Malwarebytes installed and working on my PC

 

Win 7 Pro 64bit

 

Malwarebytes was previously installed and running but removed a while ago.

 

Have all malwarebytes exe files listed as allowed in AV firewall - using Bitdefender IS2014...have also tried with firewall disabled but same result...as soon as update starts...Malwarebytes freezes ?

 

Thanks...TiminAz

[Firefox]

Hello and

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[TiminAz]

Ok...here's three files...reinstall of Malwarebytes caused the same freeze in the same place upon 1st newly installed opening of MB

 

TiminAz

FRST.txt

Addition.txt

CheckResults.txt

[Firefox]

Make sure your antivirus/firewall is not blocking Malwarebytes....

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For 32 bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8:

• C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 & 8:

• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[TiminAz]

OK..issued solved...while waiting for info I found Jthyder's post on same issue...tried the suggested fix (Net Conf Fix) and bingo...update now without issue

 

Thanks for your help

 

TiminAz

[Firefox]

Great, glad you figured it out, you got one step ahead of me, that was going to be my next suggestion, all the same, its working now.