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Malwarebytes freezes after install


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After installing mbam-setup-2.0.201012.exe the program starts but then freezes as soon as an update attempt is run...heave removed and uninstalled...but same issue.  Please help in getting Malwarebytes installed and working on my PC

 

Win 7 Pro 64bit

 

Malwarebytes was previously installed and running but removed a while ago.

 

Have all malwarebytes exe files listed as allowed in AV firewall - using Bitdefender IS2014...have also tried with firewall disabled but same result...as soon as update starts...Malwarebytes freezes ?

 

Thanks...TiminAz

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Hello and :welcome:

Let's try this first....

Thank You,

Firefox

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Make sure your antivirus/firewall is not blocking Malwarebytes....

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For 32 bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8:

  • C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
For 64 bit versions of Windows Vista or Windows 7 & 8:
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe
Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

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