Constant Freezes

ThatOneLazyGuy · July 21, 2014

Hello. I am having an issue with my desktop constantly freezing at random. I have scanned it with malwarebytes and it came back clean, but I'm not sure the computer really is clean. The freezes happen randomly. Sometimes just seconds after I turn on the computer. I have no idea what could be the problem and I need this computer for work.

Thanks in advance for the help!

AdvancedSetup · August 22, 2014

Very sorry for the delay. The site has been very busy and there has been more demand for support than we were able handle for a while there.
I'm just now getting back to see if you still need help or not. If you do please reply back and let me know and I'll go ahead and assist you.

Thank you

ThatOneLazyGuy · August 22, 2014

Id still like some help. The random freezes haven't stopped, but they have gotten less frequent.

AdvancedSetup · August 23, 2014

Okay, please read the following and post back the logs when ready and we'll see about getting you cleaned up.

General P2P/Piracy Warning:

If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
If the log is too large then you can use attachments by clicking on the More Reply Options button.
Please enable your system to show hidden files: How to see hidden files in Windows
Make sure you're subscribed to this topic:
- Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
[*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1

Link 2

On Windows XP double-click on the Rkill desktop icon to run the tool.
On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from one of the following links: Link1 | Link2 | Link3
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
- Note: the default location is C:\Windows\ERDNT which is acceptable.
[*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please run a Threat Scan with MBAM. If you're unable to run or complete the scan as shown below please see the following: MBAM Clean Removal Process 2x
When reinstalling the program please try the latest version.

Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

STEP 03
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

RogueKiller 32-bit | RogueKiller 64-bit
Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes Close the program > Don't Fix anything!
Don't run any other options, they're not all bad!!
Post back the report which should be located on your desktop.

Thank you

ThatOneLazyGuy · August 24, 2014

Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 8/23/2014

Scan Time: 4:48:54 PM

Logfile:

Administrator: Yes

Version: 2.00.2.1012

Malware Database: v2014.08.23.06

Rootkit Database: v2014.08.21.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Zoli

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 355475

Time Elapsed: 19 min, 0 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Deep Rootkit Scan: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 0

(No malicious items detected)

Registry Values: 0

(No malicious items detected)

Registry Data: 0

(No malicious items detected)

Folders: 0

(No malicious items detected)

Files: 0

(No malicious items detected)

Physical Sectors: 0

(No malicious items detected)

(end)

ThatOneLazyGuy · August 24, 2014

RogueKiller V9.2.8.0 (x64) [Jul 11 2014] by Adlice Software

mail : http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Zoli [Admin rights]

Mode : Scan -- Date : 08/23/2014 19:31:40

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 1 ¤¤¤

[C:\Windows\System32\drivers\etc\hosts] 127.0.0.1 localhost

¤¤¤ Antirootkit : 13 (Driver: LOADED) ¤¤¤

[iRP:Addr(Hook.IRP)] \SystemRoot\System32\drivers\mountmgr.sys - IRP_MJ_CREATE[0] : Unknown @ 0x5e302c0

[iRP:Addr(Hook.IRP)] \SystemRoot\System32\drivers\mountmgr.sys - IRP_MJ_CLOSE[2] : Unknown @ 0x5e302c0

[iRP:Addr(Hook.IRP)] \SystemRoot\System32\drivers\mountmgr.sys - IRP_MJ_DEVICE_CONTROL[14] : Unknown @ 0x5e302c0

[iRP:Addr(Hook.IRP)] \SystemRoot\System32\drivers\mountmgr.sys - IRP_MJ_INTERNAL_DEVICE_CONTROL[15] : Unknown @ 0x5e302c0

[iRP:Addr(Hook.IRP)] \SystemRoot\System32\drivers\mountmgr.sys - IRP_MJ_POWER[22] : Unknown @ 0x5e302c0

[iRP:Addr(Hook.IRP)] \SystemRoot\System32\drivers\mountmgr.sys - IRP_MJ_SYSTEM_CONTROL[23] : Unknown @ 0x5e302c0

[iRP:Addr(Hook.IRP)] \SystemRoot\System32\drivers\mountmgr.sys - IRP_MJ_PNP[27] : Unknown @ 0x5e302c0

[Filter(Kernel.Filter)] \Driver\Disk @ \Device\Harddisk5\DR5 : \Driver\partmgr @ Unknown (\SystemRoot\System32\Drivers\SCSIPORT.SYS)

[Filter(Kernel.Filter)] \Driver\Disk @ \Device\Harddisk4\DR4 : \Driver\partmgr @ Unknown (\SystemRoot\System32\Drivers\SCSIPORT.SYS)

[Filter(Kernel.Filter)] \Driver\Disk @ \Device\Harddisk3\DR3 : \Driver\partmgr @ Unknown (\SystemRoot\System32\Drivers\SCSIPORT.SYS)

[Filter(Kernel.Filter)] \Driver\Disk @ \Device\Harddisk2\DR2 : \Driver\partmgr @ Unknown (\SystemRoot\System32\Drivers\SCSIPORT.SYS)

[Filter(Kernel.Filter)] \Driver\Disk @ \Device\Harddisk1\DR1 : \Driver\partmgr @ Unknown (\SystemRoot\System32\Drivers\SCSIPORT.SYS)

[Filter(Kernel.Filter)] \Driver\Disk @ \Device\Harddisk0\DR0 : \Driver\partmgr @ Unknown (\SystemRoot\System32\Drivers\SCSIPORT.SYS)

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤

+++++ PhysicalDrive0: ST375052 8AS SCSI Disk Device +++++

--- User ---

[MBR] ffe92881260ba0585a4e6a6dcc7e7322

[bSP] 9e1327df3d3a2abe1dacc94c2e5402ee : Acer MBR Code

Partition table:

0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 15360 MB

1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 31459328 | Size: 100 MB

2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 31664128 | Size: 699942 MB

User = LL1 ... OK

Error reading LL2 MBR! ([1] Incorrect function. )

+++++ PhysicalDrive1: Generic Compact Flash USB Device +++++

Error reading User MBR! ([15] The device is not ready. )