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Hello fightthevirus! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

Please uninstall this program: Google Update Helper

Step 2

  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Threat Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.
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Hi Borislav,


i am still unable to uninstall Google update helper, any suggestions would be appreciated. here is the logs from my MBAM threat scan.



Malwarebytes Anti-Malware
Scan Date: 2/07/2014
Scan Time: 6:47:03 PM
Logfile: Hey.txt
Administrator: Yes
Malware Database: v2014.07.02.03
Rootkit Database: v2014.07.01.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 8
CPU: x64
File System: NTFS
User: Nick
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 300270
Time Elapsed: 9 min, 8 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
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Step 1

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 2

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan button. Wait until is finished.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.
In your next reply, post the following log files:
  • Junkware Removal Tool log
  • AdwCleaner log
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Hello Borislav,


here are the logs as requested.


Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8.1 x64
Ran by Nick on Sun 06/07/2014 at 22:43:45.23
~~~ Services
~~~ Registry Values
~~~ Registry Keys
~~~ Files
~~~ Folders
Failed to delete: [Folder] "C:\ProgramData\boost_interprocess"
~~~ Event Viewer Logs were cleared
Scan was completed on Sun 06/07/2014 at 22:51:30.53
End of JRT log


# AdwCleaner v3.214 - Report created 06/07/2014 at 23:02:39
# Updated 29/06/2014 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : Nick - BOXFART-3
# Running from : C:\Users\Nick\Downloads\AdwCleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Files / Folders ] *****
Folder Deleted : C:\Users\Nick\AppData\Local\Software
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}
***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17126
-\\ Mozilla Firefox v
[ File : C:\Users\Nick\AppData\Roaming\Mozilla\Firefox\Profiles\opks9a9x.default-1378690249986\prefs.js ]
-\\ Google Chrome v35.0.1916.153
[ File : C:\Users\Nick\AppData\Local\Google\Chrome\User Data\Default\preferences ]
AdwCleaner[R2].txt - [792 octets] - [03/09/2013 01:57:39]
AdwCleaner[R3].txt - [1485 octets] - [06/07/2014 23:00:04]
AdwCleaner[s1].txt - [856 octets] - [03/09/2013 02:04:26]
AdwCleaner[s2].txt - [1297 octets] - [06/07/2014 23:02:39]
########## EOF - C:\AdwCleaner\AdwCleaner[s2].txt - [1357 octets] ##########
thank you,
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Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.

    ESET OnlineScan

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.

      Save it to your Desktop.

    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under Scan Settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
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Download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean
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Glad I could help! :)

Last steps:

Step 1

  • Download OTL to your desktop and run it.
  • Click on CleanUp button.
  • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.
Step 2

Please uninstall ESET Online Scanner .

Step 3

Some malware preventions:


Safe surfing! :)

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  • 1 month later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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