Double Billed

[shtedford]

I have sent two emails related to a billing problem but no one has ever responded. Since you don't give out phone numbers, my only recourse is to post it here. How do I get some help?????

[daledoc1]

Hi:

 

I am sorry you are having billing problems.

 

Until staff members have a chance to advise you...

 

Just to be sure I understand:

Are you talking about the consumer version of MBAM Premium?

Did you purchase online at the MBAM store via the e-commerce partner, cleverbridge?

 

Thanks,

[Maurice Naggar]

Hello shteford, and welcome aboard.

 

Would you advise us to whom/ where you sent emails?   and if this is about any purchase you made at our website store at malwarebytes.org  ...then the question would be, Did you ask for help on the Helpdesk?

If the latter is yes, then send me a PM with your ticket number and your name.

 

Also, if the billing is about anything you bought thru Cleverbridge, you may contact them directly.

E-mail:   cs@cleverbridge.com

 Phone:   +1-866-522-6855

(Intl.: +1-312-922-8693)

 Service Hours:

Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)
Sunday: 10:00 AM - 3:00 PM (CST)

If you are outside of the United States please see here for other contact numbers. Cleverbridge can perform Support in many languages: https://store.malwarebytes.org/342/?scope=cuseco