Need help removing adware

[jamesa1551]

When I hover over images I get this 

and I have run MalwareBytes, my antivirus ,adwcleaner ,and ccleaner and cant I seem to get rid of it. Any ideas?

[MrCharlie]

Welcome to the forum.

First:

Please run a Quick Scan with Malwarebytes like this and post the log:

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

---------------------

Then please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt (DDS won't run on W8)

(please don't put logs in code or quotes and use the default font)

(Please don't forget to run the RogueKiller scan below)

General Forum P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[jamesa1551]

mbam-log-2014-02-26 (21-10-24).txtRKreport0_S_02262014_212446.txtattach.txtdds.txtHere are the files

[MrCharlie]

Is it the "opening" that concerns you??

------------------

Please do this:

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

  

• Put a checkmark beside loaded modules.

  

• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.

  

• Click the Start Scan button.

  

• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.

  

  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

  If in doubt about an entry....please ask or choose Skip

• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

  

  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[jamesa1551]

I just used TDSSKiller and it found no threats, but I was looking into the logs and I found this in the RougeKiller report

 

¤¤¤ Scheduled tasks : 1 ¤¤¤

[V2][sUSP PATH] {F67F49C0-D9B4-4948-880D-3EDFA486B2D1} : C:\Users\Cody\Desktop\5\GTA V.exe [x] -> FOUND

 

 

This program requires me to turn off my anti virus to use and I have had this virus before and successfully removed it. The virus was SaveSense and it was in my programs list. Now that I have it again I cant find a program that is in my program list that is unfamiliar. I think it has to do with the GTA V.exe seeing as I got it the virus the frist time around the time I downloaded this program

[MrCharlie]

Next......

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[jamesa1551]

Here is the log from combofixlog.txt

[MrCharlie]

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Then........

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

MrC

[jamesa1551]

attach.txtFRST.txtJRT.txt

[MrCharlie]

Logs look OK, how is it??

 

MrC

[jamesa1551]

I am still getting the ads popping on the pictures like pictures above  

[jamesa1551]

[MrCharlie]

What browser does it happen in???

MrC

[jamesa1551]

Chrome only, before all the steps above it was in mozzila too

[MrCharlie]

These are all your extensions in Chrome, disable all of them and see how it is.
Add them back one a time and see if you can find the culprit.
They all look OK, except the one in red.....suspicious!

 

Let me know....MrC (be back in the am) 
 

CHR Extension: (Google Docs) - C:\Users\Cody\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2013-08-29]

CHR Extension: (Google Drive) - C:\Users\Cody\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2013-08-29]

CHR Extension: (YouTube) - C:\Users\Cody\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2013-08-29]

CHR Extension: (Photo Downloader for Instagram™) - C:\Users\Cody\AppData\Local\Google\Chrome\User Data\Default\Extensions\ckjednilicaopeimldnhnlhojcpgelfe [2013-12-20]

CHR Extension: (Google Search) - C:\Users\Cody\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2013-08-29]

CHR Extension: (AdBlock) - C:\Users\Cody\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom [2014-02-07]

CHR Extension: (Google Wallet) - C:\Users\Cody\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2013-08-31]

CHR Extension: (Gmail) - C:\Users\Cody\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2013-08-29]

CHR HKCU\...\Chrome\Extension: [nikpibnbobmbdbheedjfogjlikpgpnhp] - C:\Users\Cody\AppData\Roaming\DVDVideoSoft\dvsYoutubeDownload.crx [2012-10-25]

[jamesa1551]

That did it, Thanks for the help.

[MrCharlie]

Good, which one was it???

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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