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Accounts Compromised


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Good afternoon.

 

Thank you for taking the time to look through my logs.

 

My sysmtpons are as follows:

 

My facebook account has been compromised (private messages have been sent and password was changed)

My email account has been coimpromised (password changed)

 

I have recovered the accounts and changed passwords using an iPad.

 

Passwords were different and complex.

 

 

dds.txt

attach.txt

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Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 
 
 
 
Scan with TDSS-Killer

Please read and follow these instructions carefully. We do not want it to fix anything yet (if found), we need to see a report first.

Download TDSSKiller.zip and extract to your desktop
  • Execute TDSSKiller.exe by doubleclicking on it.
  • Press Start Scan
  • If Malicious objects are found, do NOT select Copy to quarantine. Change the action to Skip, and save the log.
  • Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt



Please post the contents of that log in your next reply.

 

 

 

Scan with aswMBR

Please download aswMBR ( 4.5MB ) to your desktop.

  • Double click the aswMBR.exe icon, and click Run.
  • There will be a short delay before the next dialog box comes up. Please just wait a minute or two.
  • When asked if you'd like to "download the latest Avast! virus definitions", click Yes.
  • Typically this is about a 100MB download so depending on your connection speed it can take a short while to download and become ready.
  • Click the Scan button to start the scan once the update has finished downloading
  • On completion of the scan, click the save log button, save it to your desktop, then copy and paste it in your next reply.


Note: There will also be a file on your desktop named MBR.dat do not delete this for now. It is an actual backup of the MBR (master boot record).

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Combofix

Combofix should only be run when adviced by a team member!

Link


Important - Save the file to your desktop!


  • Deactivate any and all of your antivirus programs /spyware scanners - they can prevent CF from doing its work.
  • Run Combofix.exe



When finished, Combofix creates a log file named C:\Combofix.txt. Please post its content in your next reply.

Note: When receiving an error message containing ""Illegal operation attempted on a registry key that has been marked for deletion" simply restart your computer to fix this.

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Full System Scan with Malwarebytes Antimalware


  • If not existing, please download
Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.



If the program is already installed:

  • Run Malwarebytes Antimalware
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform fullscan, place a checkmark on all hard drives, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Post that log back here.

 

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology

[*]Click Scan[*]Wait for the scan to finish[*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

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Hello,

 

I am really sorry but I have messed up. I did not untick the 'remove found threats' on ESET scanner.

 

C:\Users\Chris\AppData\Local\{7bcea926-9caa-4e9a-30c2-0caddaa13026}\U\00000004.@    Win64/Conedex.C trojan    cleaned by deleting - quarantined

C:\Users\Chris\AppData\Local\{7bcea926-9caa-4e9a-30c2-0caddaa13026}\U\80000032.@    a variant of Win32/Sirefef.FV trojan    cleaned by deleting - quarantined

C:\Users\Chris\AppData\Local\{7bcea926-9caa-4e9a-30c2-0caddaa13026}\U\80000064.@    Win64/Sirefef.AN trojan    cleaned by deleting - quarantined

C:\_OTL\MovedFiles\07262012_134900\C_Windows\Installer\{7bcea926-9caa-4e9a-30c2-0caddaa13026}\U\00000004.@    Win64/Conedex.C trojan    cleaned by deleting - quarantined

C:\_OTL\MovedFiles\07262012_134900\C_Windows\Installer\{7bcea926-9caa-4e9a-30c2-0caddaa13026}\U\00000008.@    Win64/Agent.BA trojan    cleaned by deleting - quarantined

C:\_OTL\MovedFiles\07262012_134900\C_Windows\Installer\{7bcea926-9caa-4e9a-30c2-0caddaa13026}\U\000000cb.@    Win64/Conedex.B trojan    cleaned by deleting - quarantined

C:\_OTL\MovedFiles\07262012_134900\C_Windows\Installer\{7bcea926-9caa-4e9a-30c2-0caddaa13026}\U\80000000.@    Win64/Sirefef.AP trojan    cleaned by deleting - quarantined

C:\_OTL\MovedFiles\07262012_134900\C_Windows\Installer\{7bcea926-9caa-4e9a-30c2-0caddaa13026}\U\80000032.@    a variant of Win32/Sirefef.FV trojan    cleaned by deleting - quarantined

C:\_OTL\MovedFiles\07262012_134900\C_Windows\Installer\{7bcea926-9caa-4e9a-30c2-0caddaa13026}\U\80000064.@    Win64/Sirefef.AN trojan    cleaned by deleting - quarantined
 

Sorry for doing it wrong.

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Your computer was infected by the ZeroAccess rootkit. Who told you to use OTL?

 

 

Scan with Malwarebytes Anti-Rootkit

Please download Malwarebytes Anti-Rootkit from here Malwarebytes : Malwarebytes Anti-Rootkit and save it to your desktop.

Be sure to print out and follow the instructions provided on that same page.

Caution: This is a beta version so please be sure to read the disclaimer and back up any important data before using.

  • Double click the mbar.zip file to open it, then 'Extract all files'.
  • Double click the mbar folder to open it, then double click mbar.exe to start the tool.


Check for Updates, then Scan your system for malware

If malware is found, do NOT press the Cleanup button yet. Click EXIT.

I'd like to see the log first so I can see what it sees. You'll find the log in that mbar folder as MBAR-log-[date and time]***.txt . Please attach that to your next reply.

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Combofix scripting

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Download the attached CFScript.txt and save it to the location where Combofix is.


CFScriptB-4.gif


Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

 

 

When finished, please rescan with ESET and post the log.

CFScript.txt

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Yes, but somehow you´ve installed mysearchdial... o.O

 

 

 

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe
  • Hit Scan and wait for the scan to finish.
  • Confirm the message but don´t uncheck anything.
  • Hit Clean
  • When the run is finished, it will open up a text file
  • Please post its contents within your next reply
  • You´ll find the log file at C:\AdwCleaner[s1].txt also


SecurityCheck

Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.

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# AdwCleaner v3.018 - Report created 13/02/2014 at 19:45:31
# Updated 28/01/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Chris - CHRIS-PC
# Running from : C:\Users\Chris\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\open it!
Folder Deleted : C:\Program Files (x86)\Ilivid
Folder Deleted : C:\Program Files (x86)\openit
Folder Deleted : C:\Users\Chris\AppData\Local\Ilivid Player
Folder Deleted : C:\Users\Chris\AppData\Local\PackageAware
Folder Deleted : C:\Users\Chris\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Chris\AppData\Roaming\0D0S1L2Z1P1B0T1P1B2Z
Folder Deleted : C:\Users\Chris\AppData\Roaming\Mozilla\Firefox\Profiles\7ntl7an2.default\Extensions\{AD9A41D2-9A49-4FA6-A79E-71A0785364C8}
File Deleted : C:\Users\Chris\AppData\Roaming\Mozilla\Firefox\Profiles\7ntl7an2.default\searchplugins\Mysearchdial.xml
File Deleted : C:\Users\Chris\AppData\Roaming\Mozilla\Firefox\Profiles\7ntl7an2.default\user.js

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\ilivid
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetupV1(1)_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetupV1(1)_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_windows-live-messenger_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_windows-live-messenger_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : HKCU\Software\dsiteproducts
Key Deleted : HKCU\Software\ilivid
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\ilivid
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Zip Opener Packages
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ilivid
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\OpenIt Open It!

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]
Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [start Page]

-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\Chris\AppData\Roaming\Mozilla\Firefox\Profiles\7ntl7an2.default\prefs.js ]

Line Deleted : user_pref("browser.search.defaultengine", "Ask.com");
Line Deleted : user_pref("browser.search.order.1", "Mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.AL", 2);
Line Deleted : user_pref("extensions.mysearchdial.aflt", "dsites0103");
Line Deleted : user_pref("extensions.mysearchdial.appId", "{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}");
Line Deleted : user_pref("extensions.mysearchdial.cd", "2XzuyEtN2Y1L1Qzu0C0C0A0FyBzztD0A0D0DyEtC0Dzz0FyBtN0D0Tzu0SyByCyDtN1L2XzutBtFtBtFtCyDtFtCyCtAtCtN1L1CzutBtAtDtC1N1R");
Line Deleted : user_pref("extensions.mysearchdial.cntry", "");
Line Deleted : user_pref("extensions.mysearchdial.cr", "1211063153");
Line Deleted : user_pref("extensions.mysearchdial.dfltLng", "");
Line Deleted : user_pref("extensions.mysearchdial.dfltSrch", true);
Line Deleted : user_pref("extensions.mysearchdial.dnsErr", true);
Line Deleted : user_pref("extensions.mysearchdial.dpkLst", "3654782829,1334533236,1121012847,231756876,1895130307,603719297,4288797614,3754950497,426401714,3046281807,752626116,1657571787,3224935090,2597085128,18285[...]
Line Deleted : user_pref("extensions.mysearchdial.dspFFXOld", "");
Line Deleted : user_pref("extensions.mysearchdial.excTlbr", false);
Line Deleted : user_pref("extensions.mysearchdial.hdrMd5", "75450F821C54A4B01AAC253AF03CD17A");
Line Deleted : user_pref("extensions.mysearchdial.hmpg", true);

Line Deleted : user_pref("extensions.mysearchdial.id", "CCAF780ADD41D8F7");
Line Deleted : user_pref("extensions.mysearchdial.instlDay", "16104");
Line Deleted : user_pref("extensions.mysearchdial.instlRef", "");

Line Deleted : user_pref("extensions.mysearchdial.lastVrsnTs", "1.8.21.019:55:7");

Line Deleted : user_pref("extensions.mysearchdial.pnu_base", "{\"newVrsn\":\"90\",\"lastVrsn\":\"90\",\"vrsnLoad\":\"\",\"showMsg\":\"false\",\"showSilent\":\"false\",\"msgTs\":0,\"lstMsgTs\":\"0\"}");
Line Deleted : user_pref("extensions.mysearchdial.prdct", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.prtnrId", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.sg", "none");
Line Deleted : user_pref("extensions.mysearchdial.srchPrvdr", "Mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.tlbrId", "base");

Line Deleted : user_pref("extensions.mysearchdial.vrsn", "1.8.21.0");
Line Deleted : user_pref("extensions.mysearchdial.vrsni", "1.8.21.0");
Line Deleted : user_pref("extensions.mysearchdial_i.hmpg", true);
Line Deleted : user_pref("extensions.mysearchdial_i.newTab", false);
Line Deleted : user_pref("extensions.mysearchdial_i.smplGrp", "none");
Line Deleted : user_pref("extensions.mysearchdial_i.vrsnTs", "1.8.21.019:55:7");

*************************

AdwCleaner[R0].txt - [8412 octets] - [13/02/2014 19:28:31]
AdwCleaner[s0].txt - [7807 octets] - [13/02/2014 19:45:31]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [7867 octets] ##########
 

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 Results of screen317's Security Check version 0.99.79  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 6 Update 39  
 Java 7 Update 51  
 Adobe Flash Player 11.9.900.170  
 Adobe Reader XI  
 Mozilla Firefox (26.0)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 19% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 

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Your system is clean now! :)

 

 

Uninstall our tools using delfix

Please follow these steps in order:

  1. In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  2. In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  3. In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process

[*] If there is still something left please delete it manualy.

 

 

 

Recommendations: How to protect yourself

  • System Updates
    Please ensure to have automatic updates activated in your control panel.
    For further information and a tutorial, see this Microsoft Support article.
  • Protection
    What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
    Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
    • To keep your browser free of advertising, you may install the Adblock Plus browser extension.
      It will filter unwanted advertising out of the website´s content.
    • To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
      It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
      In addition, before accessing a dangerous classified web site, a warning screen is displayed.


    [*]Up to date Software
    Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:

    [*]Backup
    Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system. [*]Behaviour
    The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help if you aren´t careful enough.

    • While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
    • Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
    • When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
    • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
      They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.



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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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