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Unable to Access Desktop FBI Moneypak


jlutz

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Hi. Earlier today I got infected with a version of the FBI moneypak virus which displays a white screen asking for $300 via moneypak whenever I boot my computer. I've tried reading around for solutions and it seems that most people start with entering safemode and running antimalware from there. The problem is I cannot enter safemode or safemode with command prompt or networking so I can't run malwarebytes. The ransomware pops up each time. My computer is completely frozen and I am using my laptop to write this. I am using windows Vista Home Basic. ANY HELP you can give me would be greatly appreciated.

 

Jan
 

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Welcome to the forum, here's how we deal with that malware:

  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Please make sure you click download buttons that look like this, not "sponsored ad links":

    bleep-crop.jpg

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flash drive into the infected PC.

  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:

    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.

    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
      • Startup Repair

        System Restore

        Windows Complete PC Restore

        Windows Memory Diagnostic Tool

        Command Prompt

        Select Command Prompt

        Once in the Command Prompt:

    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter

      Note: Replace letter e with the drive letter of your flash drive.

    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
MrC
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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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