trying50 Posted January 4, 2014 ID:773216 Share Posted January 4, 2014 Quick scan found 6 PUPs which I want to remove. Checked all 6 boxes, clicked on 'remove selected' and at the top of the window got the message 'Malwarebytes not responding'. Closed the programme to seek advice here. Do I re-run the scan or what?Ran Adwcleaner the another mbam quick scan. This time, PUPs were removed. Link to post Share on other sites More sharing options...
Maniac Posted January 5, 2014 ID:773757 Share Posted January 5, 2014 Hello trying50! My name is Borislav and I will be glad to help you solve your malware problem. Please note:If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.Make sure you read all of the instructions and fixes thoroughly before continuing with them.Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.Please follow the instructions here and then post your log files in a new reply in this thread: http://forums.malwarebytes.org/index.php?showtopic=9573 Link to post Share on other sites More sharing options...
trying50 Posted January 9, 2014 Author ID:775665 Share Posted January 9, 2014 Hi Borislav and thank you for your reply. if the purchase of mbam pro made me a paying customer then I am. However, although I would appreciate help from Consumer Support, having accessed the instructions provided via your link, there is absolutely no way that I could undertake the following of those instructions (a) because my computing skills are around zero, and (b) my health is such that I daren't subject myself to the unnecessary stress that the attempt to follow the instructions might cause.Given that the PUPs have gone somewhere, I will just have to let the matter rest there. I am most grateful for your input and thank you once again for trying to help. Link to post Share on other sites More sharing options...
Maniac Posted January 9, 2014 ID:775682 Share Posted January 9, 2014 Thanks for letting me know! Good luck! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 10, 2014 Root Admin ID:775999 Share Posted January 10, 2014 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Recommended Posts