Desktop shortcuts gone after malwarebytes scan

[cwells616]

I recently downloaded the free version of malware bytes and after running a scan for the first time, many of the desktop shortcuts were gone. I've also run into some problems downloading software, getting a lot of "application not found" messages. I followed the instructions for downloading the dds reports and have attached them here. I'm about ready to take my computer in and let the "experts" clean it up. I was told by our IT guy at work to also install CCCleaner when I did malwarebytes but I haven't yet. Will wait for your response. I have checked "follow this topic" but do not see "immediate email notification". I will assume you have my email through the username I gave.

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum......Can you post the log from Malwarebytes.

 

Then........

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.
(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:
Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------
(If I don't respond within 24 hours, please send me a PM)

[cwells616]

Here is the log.

mbam-log-2013-10-19 (09-54-06).txt

protection-log-2013-08-30.txt

protection-log-2013-08-31.txt

protection-log-2013-09-02.txt

protection-log-2013-09-03.txt

protection-log-2013-09-06.txt

protection-log-2013-09-08.txt

protection-log-2013-09-10.txt

protection-log-2013-09-11.txt

protection-log-2013-09-12.txt

protection-log-2013-09-13.txt

protection-log-2013-09-14.txt

protection-log-2013-11-08.txt

protection-log-2013-11-14.txt

[cwells616]

Here is the rogue killer report.

RKreport0_S_12272013_220102.txt

[MrCharlie]

There's not much in the logs.
Malwarebytes just cleaned up one registry entry.

You have a good restore point to use, that should restore any shortcuts that are gone:

RP323: 12/22/2013 3:01:12 AM - Windows Update

If you would rather not do that.....we can run some scans.

Let me know...MrC

[AdvancedSetup]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.