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Need Help Removing Hijack.SHELL32 (It Just Comes Back)

TylerHegamyer
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Maniac

Maniac

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Hello TylerHegamyer and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please do not run this tool without special supervision and instructions of someone authorized to do so. Otherwise, you could end up with serious problems. For more details, read this article: ComboFix usage, Questions, Help? - Look here

Please follow the instructions here and then post your log files in a new reply in this thread:

http://forums.malwarebytes.org/index.php?showtopic=9573

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TylerHegamyer

TylerHegamyer

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Thanks alot! here are the two things that you asked for.

 

 

 

Log File 1: DDS

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by family at 17:53:54 on 2013-12-19
Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.2022.730 [GMT -5:00]
.
AV: Norton Security Suite *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Disabled*
.
============== Running Processes ================
.
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Google\Update\1.3.22.3\GoogleCrashHandler.exe
C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
C:\WINDOWS\system32\java.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Norton Security Suite\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\explorer.exe
C:\Program Files\internet explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.





BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton security suite\engine\20.4.0.40\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton security suite\engine\20.4.0.40\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: CBrowserHelperObject Object: {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\program files\bae\BAE.dll
TB: &Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: TurboTax ItsDeductible: {35CE0AE2-3411-4BB8-A16A-BEE30B282A26} - c:\program files\intuit\ido\IDOToolbar.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton security suite\engine\20.4.0.40\coieplg.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 5.0\distillr\AcroTray.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.













DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -

TCP: NameServer = 75.75.75.75 75.75.76.76 192.168.1.1
TCP: Interfaces\{2664AB48-3A62-42BE-98B6-7B930D25A30E} : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: CShellExecuteHookImpl Object - {54D9498B-CF93-414F-8984-8CE7FDE0D391} - c:\program files\ewido anti-malware\shellhook.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\family\application data\mozilla\firefox\profiles\bpti6sgw.default\

FF - ExtSQL: 2013-12-01 10:38; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.1.0.24\IPSFF
FF - ExtSQL: 2013-12-02 16:50; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.1.0.24\coFFPlgn
FF - ExtSQL: !HIDDEN! 2009-09-02 05:30; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\1404000.028\symds.sys [2013-8-23 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\1404000.028\symefa.sys [2013-8-23 934488]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.1.0.24\definitions\bashdefs\20131203.001\BHDrvx86.sys [2013-12-3 1098968]
R1 ccSet_N360;Norton Security Suite Settings Manager;c:\windows\system32\drivers\n360\1404000.028\ccsetx86.sys [2013-8-23 134744]
R1 ewido security suite driver;ewido security suite driver;c:\program files\ewido anti-malware\guard.sys [2004-11-22 3072]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\1404000.028\ironx86.sys [2013-8-23 175264]
R2 ewido security suite control;ewido security suite control;c:\program files\ewido anti-malware\ewidoctrl.exe [2005-11-30 13888]
R2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-1-15 204800]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\20.4.0.40\ccsvchst.exe [2013-8-23 144368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-11-24 108120]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.1.0.24\definitions\ipsdefs\20131218.001\IDSXpx86.sys [2013-12-18 382608]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-12-19 40776]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.1.0.24\definitions\virusdefs\20131218.002\NAVENG.SYS [2013-12-18 93272]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.1.0.24\definitions\virusdefs\20131218.002\NAVEX15.SYS [2013-12-18 1612376]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S2 gupdate1ca0ca011020088;Google Update Service (gupdate1ca0ca011020088);c:\program files\google\update\GoogleUpdate.exe [2009-7-24 133104]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-10-31 29744]
S4 0125951256125193mcinstcleanup;McAfee Application Installer Cleanup (0125951256125193);c:\windows\temp\012595~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\windows\temp\012595~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]
S4 ewido security suite guard;ewido security suite guard;c:\program files\ewido anti-malware\ewidoguard.exe [2005-12-18 151616]
.
=============== Created Last 30 ================
.
2013-12-19 22:51:10 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-12-19 01:55:32 -------- d-sha-r- C:\cmdcons
2013-12-19 01:53:09 98816 ----a-w- c:\windows\sed.exe
2013-12-19 01:53:09 256000 ----a-w- c:\windows\PEV.exe
2013-12-19 01:53:09 208896 ----a-w- c:\windows\MBR.exe
2013-12-19 01:52:42 -------- d-----w- C:\ComboFix
2013-12-19 01:34:34 26624 ----a-w- c:\windows\system32\TrueSight.sys
.
==================== Find3M  ====================
.
2013-12-11 02:19:10 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-12-11 02:19:10 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-13 02:59:42 150528 ----a-w- c:\windows\system32\imagehlp.dll
2013-11-07 05:38:51 591360 ----a-w- c:\windows\system32\rpcrt4.dll
2013-11-06 01:03:31 7168 ----a-w- c:\windows\system32\xpsp4res.dll
2013-10-30 02:26:17 1879040 ----a-w- c:\windows\system32\win32k.sys
2013-10-29 07:57:34 920064 ----a-w- c:\windows\system32\wininet.dll
2013-10-29 07:57:33 43520 ------w- c:\windows\system32\licmgr10.dll
2013-10-29 07:57:33 18944 ----a-w- c:\windows\system32\corpol.dll
2013-10-29 07:57:33 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-10-29 00:45:02 385024 ------w- c:\windows\system32\html.iec
2013-10-23 23:45:49 172032 ----a-w- c:\windows\system32\scrrun.dll
2013-10-12 15:56:19 278528 ----a-w- c:\windows\system32\oakley.dll
2013-10-09 13:12:48 287744 ----a-w- c:\windows\system32\gdi32.dll
2013-10-07 10:59:21 603136 ----a-w- c:\windows\system32\crypt32.dll
.
============= FINISH: 17:54:41.57 ===============
 

 

 

Logfile 2: Attach:

 

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 11/7/2007 12:55:56 PM
System Uptime: 12/19/2013 2:33:31 AM (15 hours ago)
.
Motherboard: Dell Inc.           |  | 0RF699
Processor: Intel® Core2 CPU          6600  @ 2.40GHz | Microprocessor | 3534/1066mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 233 GiB total, 150.141 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP2001: 10/9/2013 3:00:35 AM - Software Distribution Service 3.0
RP2002: 10/14/2013 6:02:55 AM - Software Distribution Service 3.0
RP2003: 10/21/2013 8:44:47 AM - System Checkpoint
RP2004: 10/25/2013 8:33:55 AM - System Checkpoint
RP2005: 11/14/2013 5:52:43 AM - Software Distribution Service 3.0
RP2006: 12/12/2013 3:24:09 AM - Software Distribution Service 3.0
RP2007: 12/13/2013 6:32:04 AM - Software Distribution Service 3.0
RP2008: 12/15/2013 9:56:54 PM - System Checkpoint
RP2009: 12/18/2013 8:53:23 PM - ComboFix created restore point
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
Acrobat.com
Adobe Acrobat 5.0
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Photoshop 7.0
Adobe Reader X (10.1.8)
Adobe SVG Viewer 3.0
Advanced SystemCare 3
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Audit Support Center 1.0
Bonjour
CCleaner
CustomerResearchQFolder
Dell ETS Factory Installation
Dropbox
ewido anti-malware
Garmin Communicator Plugin
Google Desktop
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
Google Updater
High Definition Audio Driver Package - KB835221
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Customer Participation Program 8.0
hp LaserJet 1000
HP LaserJet 3050/3052/3055/3390/3392 4.0
HP Update
hpp3390usg
hppfaxdrv3390
hppFaxUtility
hppFonts
hppIOFiles
hppLJ3390
hppManuals3390
hppscan3390
hppScanTo
hppSendFax
hppTooCool
hppToolBoxFX
hpzTLBXFX
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections 11.2.1.69
ItsDeductible Online Toolbar
iTunes
J2SE Runtime Environment 5.0 Update 6
Java 6 Update 3
Java 6 Update 5
Java 6 Update 7
Linksys EasyLink Advisor
Linksys Updater
Logitech Desktop Messenger
Logitech Harmony Remote Software 7
Logitech SetPoint
Logitech Webcam Software
Logitech Webcam Software Driver Package
Malwarebytes Anti-Malware version 1.75.0.1300
MarketResearch
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders  (English) 12
Mozilla Firefox 25.0.1 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB954459)
Norton Security Suite
OpenOffice.org Installer 1.0
PowerDVD
Pure Networks Platform
QuickTime
Remote Control USB Driver
Scan
SearchAssist
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office Outlook 2007 (KB2825644) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2792100)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB2809289)
Security Update for Windows Internet Explorer 8 (KB2817183)
Security Update for Windows Internet Explorer 8 (KB2829530)
Security Update for Windows Internet Explorer 8 (KB2838727)
Security Update for Windows Internet Explorer 8 (KB2846071)
Security Update for Windows Internet Explorer 8 (KB2847204)
Security Update for Windows Internet Explorer 8 (KB2862772)
Security Update for Windows Internet Explorer 8 (KB2870699)
Security Update for Windows Internet Explorer 8 (KB2879017)
Security Update for Windows Internet Explorer 8 (KB2888505)
Security Update for Windows Internet Explorer 8 (KB2898785)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB2803821-v2)
Security Update for Windows Media Player (KB2803821)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2761226)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB2807986)
Security Update for Windows XP (KB2808735)
Security Update for Windows XP (KB2813170)
Security Update for Windows XP (KB2813345)
Security Update for Windows XP (KB2820197)
Security Update for Windows XP (KB2820917)
Security Update for Windows XP (KB2829361)
Security Update for Windows XP (KB2834886)
Security Update for Windows XP (KB2839229)
Security Update for Windows XP (KB2845187)
Security Update for Windows XP (KB2847311)
Security Update for Windows XP (KB2849470)
Security Update for Windows XP (KB2850851)
Security Update for Windows XP (KB2850869)
Security Update for Windows XP (KB2859537)
Security Update for Windows XP (KB2862152)
Security Update for Windows XP (KB2862330)
Security Update for Windows XP (KB2862335)
Security Update for Windows XP (KB2864063)
Security Update for Windows XP (KB2868038)
Security Update for Windows XP (KB2868626)
Security Update for Windows XP (KB2876217)
Security Update for Windows XP (KB2876315)
Security Update for Windows XP (KB2876331)
Security Update for Windows XP (KB2883150)
Security Update for Windows XP (KB2892075)
Security Update for Windows XP (KB2893294)
Security Update for Windows XP (KB2893984)
Security Update for Windows XP (KB2898715)
Security Update for Windows XP (KB2900986)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Skype™ 5.10
Sonic Activation Module
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wmdiper
TurboTax 2008 wrapper
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wmdiper
TurboTax 2009 wrapper
TurboTax 2009 wsciper
TurboTax 2009 wtniper
TurboTax Deluxe 2007
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2850085) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB2863058)
Update for Windows XP (KB2904266)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
URL Assistant
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WD Diagnostics
WD Firewire HID Driver
WebEx Support Manager for Internet Explorer
WebFldrs XP
WebReg
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Presentation Foundation
Windows XP Service Pack 3
WinRAR archiver
XML Paper Specification Shared Components Pack 1.0
.
==== Event Viewer Messages From Past Week ========
.
12/18/2013 9:10:27 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the ShellHWDetection service.
12/18/2013 8:58:08 PM, error: Service Control Manager [7034]  - The Linksys Updater service terminated unexpectedly.  It has done this 1 time(s).
12/18/2013 8:52:23 PM, error: Service Control Manager [7034]  - The Process Monitor service terminated unexpectedly.  It has done this 1 time(s).
12/17/2013 7:53:47 AM, error: Service Control Manager [7031]  - The Print Spooler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
12/14/2013 1:31:42 PM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the Netman service.
12/12/2013 7:30:38 PM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  Lbd
.
==== End Of File ===========================
 

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Maniac

Maniac

Posted
Posted

Step 1

  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

Step 2

  • Download on the desktop RogueKiller (32-bit version) or RogueKiller (64-bit version)
  • Quit all programs
  • Start RogueKiller.exe
  • Wait until Prescan has finished ...
  • Click on Scan. Click on Report and copy/paste the content of the notepad in your next reply.
  • Note: Don't fix anything without my instructions

    In your next reply, post the following log files:

    • Malwarebytes' Anti-Malware log
    • RogueKiller log
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TylerHegamyer

TylerHegamyer

Posted
  • Author
Posted

Malware Bytes found nothing this time, not sure if that means it fixed itself or what but heres the log:

 

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

 

Database version: v2013.12.23.01

 

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 8.0.6001.18702

family :: INSPIRON [administrator]

 

12/22/2013 9:49:12 PM

mbam-log-2013-12-22 (21-49-12).txt

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 256744

Time elapsed: 5 minute(s), 46 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

(end)

 

 

 

 

Rouge log:

 

RogueKiller V8.7.13 [Dec 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User : family [Admin rights]
Mode : Scan -- Date : 12/22/2013 22:24:02
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0xc0000033] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

127.0.0.1       localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) WDC WD2500JS-75NCB3 +++++
--- User ---
[MBR] c987fdb49aae08e5c8706cfe72c1475d
[bSP] ae203e84dcb456630d870d8f3155a2b5 : Windows XP MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 80325 | Size: 238362 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_12222013_222402.txt >>

 

 

Thanks

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Maniac

Maniac

Posted
Posted

Looks good.

Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.

    ESET OnlineScan

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.

      Save it to your Desktop.

    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under Scan Settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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